Crisis Management Senior Analyst

General information

Ally and Your Career

The Opportunity

The Crisis Management (CM) Incident & Technology Management Senior Analyst is a member of the Crisis Management & Business Continuity (CMBC) team and will support the CM Incident & Technology Management function in developing, documenting, and executing incident response/crisis management processes and supporting CMBC’s use of threat and asset monitoring, emergency notification, and planning/response management tools. This role will actively participate in incident response to mitigate business disruption and will report to the Manager of Incident & Technology Management.

The ideal candidate is detail-oriented and innovative, has experience in day-to-day monitoring and incident response, situation reporting, risk assessment, and can build collaborative partnerships with key stakeholders—internal and external.

At this time, Ally will not sponsor a new applicant for employment authorization for this position.

The Work Itself

• Support the CM Incident & Technology Management function and CMBC overall in executing its responsibilities.
• Develop, maintain, and execute effective monitoring, escalation, and response management procedures—supporting proactive identification of risks and potential crises—as well as management-level summaries and other materials.
• Build subject matter expertise to support the effective use of tools/technology related to monitoring, notification, tracking, and responding to potential or actual incidents or crises, and to support external stakeholder use or understanding of tools, as needed.
• Coordinate with stakeholders to address potential risks, identifying and tracking mitigation measures to improve Ally’s preparedness activities or day-to-day operations.
• Support response management operations, sometimes out of regular working hours and on weekends.
• Enhance and maintain Crisis Management documentation to refine procedures and guidelines that algin with enterprise risk and crisis management frameworks
• Support establishment and execution of nascent CM-related metrics, reporting, and trending.
• Develop and present presentation and summary material for use in leadership briefings and relevant committees.
• Maintain and develop reporting and document retention processes to satisfy audit or other policy requirements. 

The Skills You Bring

• Bachelor’s degree 
• 3+ years of experience in financial services, risk management, or related field.
• Experience in or understanding of operational risk management, crisis management, business continuity, emergency management, physical security, and/or enterprise resilience.
• Experience using incident/risk management platforms, monitoring and tracking tools, and/or  emergency notification systems.
• Experience coordinating or participating in the response to a major, unplanned disruptive event that required activation of Incident or Crisis Management Plans preferred.
• Ability to work collaboratively and build trusted partnerships with a diverse range of colleagues internally and externally.
• Self-motivated and able to effectively manage competing demands and priorities.
• Strong communication skills (both verbal and written) and ability to interact with others—including senior leadership and executives—in a professional manner.
• Proficiency with Microsoft Teams, Word, SharePoint, PowerPoint, and Excel.
• Incident response or crisis management experience (private or public sector) preferred.
• Excellent analytical skills and ability to effectively synthesize information and communicate ideas and insights across the organization, including with executive leadership.

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at [email protected]. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.