CSO Director Job Description
Job Title: Clinical Services Operations Director
Department: Clinical Service Operations (CSO)
Reports To: CMO (Chief Medical Officer)
Location: Baywell Health enterprise-wide
FLSA Status: Exempt
Job Summary:
The Clinical Services Operations Department serves as the Baywell Health provider practice management division and supports providers across every department to ensure wellness, efficiency, optimal revenue capture and improve healthcare quality and regulatory compliance.
The Director leads the practice management team (CSO) and is the primary liaison between Finance and Administration, Business and Operations, and medical and clinical leadership. They will provide overall leadership in planning, guiding and coordinating clinic operations across all service lines and work closely with the Chief Medical Officer and medical and clinical department directors (Adult Medicine, Gynecology and Reproductive Health, Pediatrics, Pharmacy, Behavioral Health, Dental, Quality, Nursing and Optometry) to translate Baywell Health’s strategic goals into clinical and medical operational workflows.
The Director will oversee policy development and support the implementation of patient access, quality, and customer service. They will supervise the other practice management team members and ensure cohesive support across clinical and medical departments. They will monitor clinic performance metrics (visits, no-show rates, patient satisfaction, etc.) and drive improvements. They should be adept at problem-solving, identifying operational issues, and implementing solutions in collaboration with medical and clinical leaders.
The Director of this department must have the following qualifications:
1) Bachelor’s degree in healthcare administration, Business administration or equivalent subject/experience
2) Master’s level degree preferred in above or health-related field or equivalent experience
3) At least 5 years’ experience in healthcare management or administration of multispecialty group
4) Experience with quality improvement, compliance and revenue cycle management preferred
5) Demonstrated leadership qualities including strong communication, ability to lead a team, manage cross-functional teams, make difficult decisions, and adapt to changing circumstances.
6) Ability to build strong professional relationships, be innovative and demonstrate strategic thinking
7) Adept at problem solving, identifying operational issues and implementing solutions in collaboration with medical and clinical leaders.
8) In-depth knowledge of healthcare regulations and compliance standards.
9) Strong analytical and problem-solving skills with a track record of operational improvement
The Director of this department has the following key job duties:
1) Create a welcoming atmosphere for Black providers and use best practice to drive provider support, retention and satisfaction.
2) Lead CSO operations, ensuring adherence to strategic priorities and goals across departments.
3) Collaborate with the CCO and CMO on clinical and operational strategies.
4) Primary liaison between Finance and Administration, Business and Operations, and medical and clinical leadership.
5) Provide overall leadership in planning, guiding, and coordinating clinic operations across all service lines
6) Work closely with the CMO and medical and clinical department directors (Adult Medicine, GRH, Pediatrics, Pharmacy, Behavioral Health, Dental, Quality, and Optometry) to translate Baywell Health’s strategic goals into clinical and medical operational workflows.
7) Oversee policy development and support the implementation of patient access, quality, and customer service.
8) Supervise the other practice management team members and ensure cohesive support across clinical and medical departments.
9) Monitor clinic performance metrics (visits, no-show rates, patient satisfaction, etc.) and drive improvements
10) Facilitate Provider wellbeing through wellness initiatives, mentorship programs and eliciting provider ideas for workplace improvement.
11) Ensure adequate staffing and set reasonable productivity targets for providers
12) Optimize EPIC as a practice management tool and assist provider efficiency through EHR improvements including using Use EPIC billing module for coding and collections and minimizing revenue loss
13) Support Community Oriented Primary Care approach by working closely with Outreach team to create integrated workflows with and to the care teams.
14) Work closely with quality department to integrate improvement of patient care quality measures into all workflows, policies and procedures.
15) Oversee contract compliance and quality measures, ensuring adherence to regulatory standards.
16) Identify opportunities for process improvements to enhance patient care
17) Develop and enforce standardized operational policies and protocols across all clinical departments, including clinical interface with community outreach to promote consistent, standardized care and increase patient safety and provider efficiency and decrease financial waste.
18) Serve in a provider relations capacity, overseeing programs that ensure provider wellness and job satisfaction, seamless administrative support and easy to follow pathways with rapid response times for providers to request professional resources.
19) Rapidly identify risk within the clinical departments and inform stakeholders when action is needed as well as ensuring compliance with national, state, regional, professional, and organizational practice guidelines.
20) Facilitate effective stakeholder engagement with providers, staff, community partners, payors and regulatory bodies
21) Oversee completion and maintenance of provider contracts, grants, privileging and credentialing.
22) Facilitate change management effectively, with minimal disruption to operational efficiency.
23) Spearhead quality improvement initiatives and ensure and document ongoing evaluation of all clinical services
24) Improve patient access to care by optimizing provider scheduling
25) Deploy and oversee a centralized database to track provider licenses, professional certifications, malpractice coverage, health certifications, CME (Continuing Medical Education) and approved scopes of practice
26) Automate repetitive, manual processes to improve efficiency and reduce staff workload
Job Type: Full-time
Pay: $133,336.20 - $160,576.94 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Ability to Commute:
- Oakland, CA 94607 (Required)
Ability to Relocate:
- Oakland, CA 94607: Relocate before starting work (Required)
Work Location: In person
