Customer Service Representative II is a mid-level position responsible for both pre-sales and post-sales service. Over time, this role will include leadership responsibilities for cross-training and facilitating cross-functional internal meetings in support of providing optimal service and solutions for our customers.
REPORTING TO
Customer Service Manager
ESSENTIAL JOB FUNCTIONS
- Promptly respond to customer quote requests by navigating out quote generation process that typically requires contributions from our pricing, scheduling, engineering, and quality teams.
- Process incoming orders and facilitate reviews and responses from our pricing, scheduling, engineering, and quality teams.
- Monitor customer supplier websites and promptly respond to RFQs, POs and other requests and requirements.
- Provide prompt responses to customer requests for order status, pull-in or push-out delivery dates, and expedited production. Proactively notify when an order is about to ship or when it will be late.
- Effectively manage all forms of customer communication both written and verbal; ensure that all written communication is professional and accurate
- Coordinate with accounting on establishing customer credit, invoicing, and resolution of past due balances.
- Represent MWC at customer review meetings held at MWC or at the customer location. Host customer visits. May require occasional travel.
- Any other duties needed to help drive our vision and abide by our organization’s values
- SKILLS and ABILITIES
- Excellent written and verbal Communication skills
- Knowledge of Microsoft Office and strong computer skills.
- Ability to operate all customer service-related systems and software programs effectively.
- Must be an analytical thinker with problem solving skills
- Highly organized and detail oriented
- Able to effectively facilitate meetings and provide procedural training
- Have good temperate to handle both customer / internal issues, disputes and emergencies
- Fluent typist
EDUCATION and EXPERIENCE
- Associate or bachelor’s degree in marketing, business administration, or related field.
And
- Minimum of four years in a sales/customer service role, preferably in the manufacturing industry.
Or
- Minimum of 8 years in a sales/customer service role, preferably in the manufacturing industry.
EEOC Statement
MW Industries, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Visit us at www.mw-ind.com for more information about MW Industries, Inc. and our affiliate companies.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
