Company Description
About Us
At Messa Sync, we empower businesses by bridging innovation with real-world solutions. Based in Los Angeles, CA, we specialize in business strategy, operations, and client success. Our team thrives on creating meaningful partnerships with clients and fostering long-term growth for both parties. We’re driven by a commitment to professionalism, performance, and results.
Job Description
Job Description
Messa Sync is seeking a detail-oriented and client-focused Customer Account Representative to join our team in Los Angeles. This role is responsible for managing and nurturing client relationships, addressing account inquiries, and supporting day-to-day operational needs. The ideal candidate has strong communication skills, a professional demeanor, and a dedication to ensuring customer satisfaction.
Responsibilities
Serve as the primary point of contact for assigned client accounts
Maintain accurate client records and process account updates
Address client questions, concerns, and service requests in a timely manner
Coordinate with internal departments to fulfill client needs
Monitor account activity and ensure service standards are met
Prepare reports and documentation related to account management
Support account onboarding and client retention initiatives
Identify opportunities for process improvement and client satisfaction
Qualifications
Qualifications
High school diploma or equivalent (Bachelor’s degree preferred)
1–2 years of experience in customer service, client support, or account management
Strong organizational and communication skills
Ability to multitask and work independently under minimal supervision
Proficiency in Microsoft Office Suite and data entry systems
Problem-solving mindset with a commitment to delivering quality service
Additional Information
Benefits
Competitive salary
Professional development and growth opportunities
Supportive team environment
Comprehensive training and onboarding
Paid time off and holidays
Health, dental, and vision insurance options
