At RCA Partners you’ll have the opportunity to make a massive impression at one of the world’s leading telecommunications and sales firms. From the second you step through our doors, you’ll perform meaningful work you’re passionate about, with the support and resources necessary to succeed. We provide a collaborative, team-based environment that gives all of our Entry Level Customer Care Associates an opportunity to shine because we value what makes each of our employees unique. Our Entry Level Customer Care Associates strive to provide an excellent customer experience and they promote this idea throughout the company. Be the reason why our customers find a brighter solution while building the future you have always dreams of!
Customer Care Associate Responsibilities:
- Build rapport with customers by providing professional, courteous, and genuine service
- Identify and resolve any potential needs the customer may have by educating them on services provided and any sales promotions
- Meet or exceed business production goals and sales objectives as established by upper management
- Reveal opportunities to cross-sell and/or upsell additional products and services offered by our clients
- Collaborate with management, customer service associates, and sales teams to stay updated on new products, services, sales, or policy changes
- Represent our clients with rectitude by compiling with all company-mandated policies and procedures
- Foster strong relationships with new customers to maintain a high level of client satisfaction
Customer Care Associate Requirements:
- Experience in customer service or sales in a high-volume environment
- Excellent organizational and planning abilities
- The ability to thrive under pressure and in an ever-changing environment
- Clear and effective oral communication skills with the ability to effectively explain complex issues
- Exceptional active listening skills and the ability to leverage probing question
- An enthusiastic, ambitious, and charismatic personality
- The ability to build rapport with customers of varying personalities
- The ability to work flexible hours
- High School Diploma/GED required, Bachelor Degree Preferred!
- Reliable transportation is a must!
Job Type: Full-time
Pay: $800.00 - $1,300.00 per week
Benefits:
- 401(k)
Shift:
- Day shift
Work Location: In person
