Customer Care Specialist

You will provide customer support through in-app chat, the website, and email using Intercom. You will help customers with identity verification, account access, deposits, withdrawals, and Bitcoin and crypto transactions. You will maintain support documentation, relay customer feedback and bugs to Product, and work with internal functions on customer issues.

Responsibilities

• Respond to customer requests through in-app chat, the website, and email using Intercom
• Assist customers with identity verification, account opening and access, deposits, withdrawals, and Bitcoin and crypto transactions
• Manage requests from customers using services through partner apps
• Maintain the knowledge base and standard responses
• Share customer-reported bugs, recurring requests, and improvement ideas with the Product team
• Collaborate with Marketing, Compliance, IT, and Product on customer matters

Requirements

• Native-level or C2 proficiency in Italian
• Strong organizational skills, flexibility, and ability to learn quickly
• Passion for technology
• Ability to work autonomously and prioritize tasks
• 1–2 years of customer support experience, preferably in fintech, banking, or technology
• Curiosity about cryptocurrencies
• Good knowledge of English

Benefits

• Individual welfare plan
• Flexible hybrid or fully remote work options
• More than 60 Work From Anywhere days per year
• Periodic onsite or offsite meetings and team-building activities