Customer Care Specialist with English and Polish

Day-to-day responsibilities

Be the point of contact for the customers for any after sales requests via phone and email.
Receipt of calls, emails and analysis and classification of customer requests.
Provide the best possible responses, answer and/or solution to customer requests and/or forward the request to the adequate department and ensure follow up.
Monitor and check activities ensuring that they are correctly managed.
Communicate and inform the customer about the status of their request.
Initiate and ensure adequate measures and activities for resolving customer issues according to defined processes and responsibilities.
Register customer request accordingly in the ticketing tool and ensure follow up.
Encodes change of data in the relevant tools and systems according to defined processes and responsibilities.
Receipt and handle customer's complaints according to defined processes and responsibilities.
Detect, classify and initiate measures in case of a technical incident.
Where required, provide support for external logistics partners (monitoring service quality, technical support phone line for onsite interventions, providing regular training).

Who are we looking for

We look for big thinkers. People who can drive positive change step up and show what’s next – people with a passion, a can-do attitude, and a hunger to learn and grow. In practice, this means:

• Customer Care experience and a strong client focus
• Fluency in English and Polish
• Problem-solving, analytical, and troubleshooting skills

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus