Customer Development Manager
Job description
Title: Customer Development Manager
Location: Jakarta, Indonesia
As Customer Development Manager based in Jakarta, Indonesia, you will drive customer engagement, build strategic joint business plans, and lead sales/merchandising execution across omnichannel touchpoints to deliver superior business growth.
Responsibilities
- Develop deep customer understanding and engagement to gain commitment for joint business plans that drive competitive advantage and superior business results.
- Effectively manage trade spending to stay within approved budgets while ensuring meaningful ROI.
- Coordinate with distributor sales force and merchandising teams to execute 5Ps, business plans, new product distribution, display plans, and promotional events with excellence.
- Deliver omnichannel and brick-and-mortar dot com growth by assessing customer 6P+A, participating in key campaigns, and driving brand exposure with buyers.
- Visit stores and monitor sales/distribution performance, utilizing analytics for fact-based conversations/negotiations and probing gaps with distributor representatives to close performance issues.
- Provide leadership and engagement to distributor and merchandising agency leadership teams to ensure clear alignment with Colgate standards and strategic priorities.
RequiredQualifications
- Bachelor’s or Master’s degree in a related field (marketing, business, communications, etc.).
- Minimum 5 years of experience in MTI account and omnichannel management.
- Proficiency in English and Google Suite products (Sheets, Docs & Slides).
- Proven ability in data analysis.
PreferredQualifications
- Self-starter capability with ability to work independently and across multi-level stakeholder groups.
- Ability to work under pressure and adapt quickly to change in a fast-paced environment.
#LI-PS4
Skills mentioned
Colgate-Palmolive is a company driven by a commitment to innovation, constantly seeking new ways to enhance the health and well-being of people, their pets, and the planet. This dedication to advancement is evident across its diverse portfolio, which spans oral care, personal care, home care, and pet nutrition. Through groundbreaking technology and scientific research, Colgate-Palmolive is revolutionizing these categories. For instance, the company has made significant strides in oral health literacy with campaigns like 'Know Your OQ™,' which empowers individuals to understand and improve their oral health quotient by highlighting the crucial links between oral health and overall well-being. This initiative encourages proactive health management for a brighter future. Furthermore, Colgate-Palmolive leverages data and analytics as a cornerstone of its innovation strategy. By establishing roles such as a Chief Analytics and Insights Officer, the company underscores its commitment to data-driven decision-making and growth. This focus allows for a deeper understanding of consumer needs and market trends, leading to the development of more effective and targeted products and services. The spirit of innovation at Colgate-Palmolive also extends to its operational practices and sustainability efforts. The company has made substantial investments in reducing its environmental footprint, achieving significant reductions in energy consumption, greenhouse gas emissions, and water usage since 2002. Technologically, Colgate-Palmolive is at the forefront of adopting advanced solutions to optimize its supply chain and manufacturing processes. The use of digital twins—virtual replicas of supply chain operations—enables the simulation of demand scenarios, identification of potential bottlenecks, and testing of solutions in a risk-free environment. AI-driven analytics provide actionable insights for optimizing inventory levels, minimizing waste, and enhancing service quality. The company has also embraced cloud technologies, utilizing Google Cloud's managed container portfolio, including Kubernetes, to modernize its applications and infrastructure. This adoption of cutting-edge technology ensures scalability, reliability, and efficiency, allowing Colgate-Palmolive to adapt to the evolving demands of the global market and continue its legacy of innovation for a healthier future for all.
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