Customer Service Assistant

We’re looking for a friendly and customer-focused Customer Service Assistant to join our team. This is a key role in creating an exceptional shopping experience for our customers. If you’re passionate about retail, enjoy helping people, and thrive in a fast-paced environment, we’d love to hear from you. Contract: Permanent

Hours: Part-time

Hours of Work: 6 Hours per week, working Sundays

As a Customer Service Assistant, you’ll play an important part in maximising store performance by delivering outstanding service and supporting the presentation and availability of products. From assisting with stock management to offering knowledgeable advice, you’ll ensure every interaction reflects our values: Customer First, Honest, Committed, Knowledgeable, Courageous, and Innovative.

Key responsibilities include:

• Delivering excellent customer service that is friendly, respectful, and solution-focused
• Supporting the store team in maximising sales opportunities through product knowledge
• Taking ownership of a designated department and driving sales through merchandising and promotions
• Reviewing stock levels and adjusting seasonally to meet customer needs
• Processing goods inwards and maintaining stock file accuracy
• Ensuring visual merchandising standards are met and the store is well-presented
• Becoming proficient in cash handling and following company procedures
• Working in line with health & safety guidelines and GDPR compliance

• No previous experience required, full training will be provided

Strong retail disciplines and a passion for customer service

Good IT skills and ability to manage systems accurately

Awareness of Health & Safety and GDPR compliance

Excellent communication and interpersonal skills

Confident, enthusiastic, and approachable attitude

Ability to work under pressure and manage multiple priorities

Flexible and adaptable to meet the needs of the business

You’ll be proactive, approachable, and solution-focused, with a team-oriented attitude. A passion for delivering outstanding customer service and supporting store success is key.

📈 Scottish Widows contributory pension – company will match up to 5%

🛍️ Up to 25% colleague discount in store

🚗 Free parking on site

🌴 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)

📚 Excellent training and development opportunities

🪜 Plenty of career progression opportunities

👨‍👩‍👧‍👦 Life Assurance

🗣️ Employee Assistance Programme with Retail Trust

🎁 Comprehensive colleague benefits

🚼 Enhanced Family Leave Policies

We may close this vacancy early if we find the right candidate, so we encourage you to apply as soon as possible.