Customer Service Facilities (CSF) Network Manager, Americas - Fort Worth
Description
We're more than aviation experts, we're pioneers. We challenge what's possible. From breaking the sound barrier to advanced tiltrotor systems. Today, Bell is shaping the future of aviation through specialized engineering. And we want you.
This position is onsite at Bell's Commercial Business Center in Fort Worth, TX.
Customer Service Facilities (CSF) Network Manager, Americas Reports to the Sr. Manager Customer
Experience, US/Latin America and Global Network.
This individual is responsible for overseeing Bell's contractual relationship with the independently authorized Customer Service Facilities (CSF) and Aircraft Maintenance Centers (AMC) based in North, Central and South America. Ensures the performance-based network delivers superior levels of service, quality, and technical support to global customers.
This role is an individual contributor role.
What you'll be doing as the CSF Network Manager, Americas:
Strategy Contribution:
Presents the vision and strategy for the Americas service center network as developed by the Customer Experience leadership team.
Determine appropriate cost sharing for services such as training and technical support.
Document and communicate the detailed strategy and execution plan by region and timeframe to senior management.
Meet with the existing network to understand and document growth strategies and footprint coverage.
Partner with the Customer Experience Team, Sales Team, and Customer Service Engineering to:
Identify service facility candidates to fill gaps in service coverage and works with proposed candidates to become a network partner.
Right size and rationalize the network as necessary to meet service needs in the Americas (North, Central & South America)
Management:
Partners with multiple Bell functional departments to manage, measure, and execute contractual arrangements with Network Partners
Manages America's CSF/AMC administration to obtain timely information to eliminate any gap in service for the region.
Manages the coordination of the global and regional CSF/AMC meetings, location selection, appropriate presentation content, regional content differences, key messages, and business alignment.
Propose the argument for the addition or removal of regional Business Partners at the Bell Business Partner Boards meetings.
Communicates continuous improvement plan to improve administration execution, streamline processes, and eliminate barriers.
Recommends changes in policies to meet the needs of the market and drive revenue growth and margin improvement for Bell.
Assists in rewards & recognition program launch and execution as it is developed.
Performance:
Manages network partner recognition program and executes audit performance processes that measure network partners against specification guidelines and contractual compliance requirements.
Articulates documented performance scores to Partners and provides remedies as necessary to fill requirement gaps
Implement a recognition and rewards program to honor exceptional Partner performance.
Qualifications
Skills You Bring to This Role:
Strong communication skills (oral and written) and excellent organizational skills
Ability to maintain strong relationships with intercompany functional resources.
Ability to work effectively with Network Partners, Customers, and Representatives globally
Demonstrated experience interacting within Leadership/Management team environment
Multilingual is a plus
What You Will Need to Be Successful:
Bachelor's Degree in Business Administration, Marketing, Engineering, Sales, Maintenance, or related field
At least 5 years of aviation industry experience (technical or business)
At least 5 years of marketing, sales or customer support experience (technical or business)
Previous experience at Bell Textron, with special emphasis on customer interaction, communication, negotiations, and data analytics is highly preferred
Knowledge and understanding of Bell business practices, Bell products, helicopter operations, customer site environment, and regulatory requirements.
Ability to develop a comprehensive strategic plan and a documented execution plan
NOTE: Bell/Textron Relocation Assistance is NOT available for this role.
What We Offer You in Return:
You'll be off every other Friday with our 9/80 work schedule80 hours of Personal Time Off (PTO)120 hours Vacation time12-13 paid holidays per year6 weeks parental leaveTuition reimbursementCompetitive salaryComprehensive health insuranceOn-site clinic, pharmacy, physical therapy, and licensed counselorAccess to more than 11 Employee Resource GroupsAnd so much more
It's time to make your mark on the future of aviation. Join us on this mission, and let's make history together. We are on a journey to amplify innovation, cultivate purpose, and bridge experiences by fostering a culture that is driven by unique perspectives, voices and values.
EEO Statement
Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.
This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)., Non-U.S. persons selected must meet eligibility requirements for access to export-restricted information. , The ITAR/EAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.
Recruiting Company: Bell Textron Inc.
Primary Location: US-Texas-Fort Worth
Job Function: Product Support
Schedule: Full-time
Job Level: Manager without Direct Reports
Job Type: Experienced
Shift: First Shift
Relocation: Unavailable
Job Posting: 07/30/2025, 10:42:33 PM
Job Number: 332624
