Customer Service Renewal Specialist

Benefits:

• Competitive salary
• Paid time off
• Training & development

Job Duties:

• Primary responsibility is processing customer renewal letters. Follow up via phone and email. Will train technical product informaiton. Candidate must be comfrotable on phone.
• Back up Customer Serivce for all order processing responsbilities.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Attracts potential customers by answering product and service questions.
• Maintains customer records by updating account information.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Call on customers with past due payments. Detailed documentation of call including actions items and any follow up if applicable.
• Additional duties as directed by management.

Skills/Qualifications: Telephone Skills, Verbal Communication, Microsoft Office Skills, Quickbooks, Listening, Professionalism, Customer Focus, Organization, Informing Others, Handles Pressure, Phone Skills, Customer Service, Product Knowledge, Quality Focus

Benefits/Hours: Flexible hours (between 9am-4pm). 4 day workweek. 18 - 25 hour workweek.

1 week paid vacation after 1 year. 2 weeks paid vacation after 2 years. 7 paid holidays.