CHCSCT is searching for a strong candidate to fill our Customer Service Representative (CSR) position at our Luling Community Health Center location. As a CSR, you will be responsible for providing exceptional customer service to our clients. The CSR will also be responsible for checking in/our patients and verifying insurance eligibility for a fast-paced center.
Key Responsibilities:
- Provide exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction.
- Provides clerical support to assigned departments in the areas of patient registration.
- Maintain accurate and detailed records of customer interactions and transactions.
- Collaborate with internal teams to address customer needs and provide timely solutions.
- Release of patient information and appointments scheduling, and
- Data entry of client information into Electronic Health Records (EHR).
Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and company policies to customers
- Assist customers with placing orders, processing returns, and resolving any issues or complaints
- Maintain customer records by updating account information and documenting interactions
- Collaborate with other departments to ensure customer satisfaction and problem resolution
- Follow up with customers to ensure their needs have been met and provide additional assistance as needed.
Qualifications:
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in using computer systems and software applications
- Ability to work well in a team-oriented environment
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-centric mindset.
- Ability to multitask and work efficiently in a fast-paced environment.
- Detail-oriented with good organizational and time management skills.
- Proficient computer skills.
- Previous customer service experience is preferred but not required.
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