Responsibilities of the Customer Service Representative include, but are not limited to:
- Responding to customer inquiries regarding company products and services
- Processing customer phone orders
- Checking availability of stock and shipping dates
- Quoting prices, filling order to customer specifications and processing sales data via computer
- Assisting the outside sales team by preparing price quotes and sourcing products
Qualifications of the Customer Service Representative include, but are not limited to:
- Industrial products knowledge and mechanical aptitude a plus
- Safety product knowledge helpful
- Knowledge of Microsoft office (Excel, Word, Outlook)
- Excellent communication skills
- Should be attentive and pose a high drive to learn new product lines
- Must have experience performing a majority of the functions
- Prior inside sales/customer service experience
- Data entry skills, organization, multi-tasking and customer focus is required
- Regular in-person attendance required
Additional Information:
- Physical Demand: N/A
- Working Conditions: Office Environment
- Training/Certifications: N/A
- Shift Time/Overtime: Monday thru Friday, 8:00 a.m.-5:00 p.m., some overtime as necessary
- Travel: N/A
- Education: High School Diploma or GED required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
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