Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer support, ensuring client satisfaction, and handling inquiries efficiently. This role requires strong communication skills and the ability to work in a fast-paced environment while maintaining professionalism.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a timely manner.
- Provide accurate information regarding products and services to clients.
- Assist with order processing, including data entry and cash handling.
- Handle outbound calls to follow up on customer inquiries or provide additional support.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to resolve customer issues effectively.
- Utilize Microsoft Office and other software tools for documentation and reporting.
- Uphold high standards of phone etiquette and professionalism in all communications.
Skills
- Proficiency in English; multilingual or bilingual skills are a plus.
- Strong customer service skills with a focus on client satisfaction.
- Experience in sales or call center environments is preferred.
- Excellent communication skills, both verbal and written.
- Strong computer skills with the ability to navigate various software applications efficiently.
- Typing proficiency for data entry tasks.
- Analytical skills to assess customer needs and provide appropriate solutions.
- Ability to handle cash transactions accurately and responsibly. Join our team as a Customer Service Representative where you can make a difference by providing outstanding service to our valued customers!
Job Type: Full-time
Pay: $25.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Ability to Commute:
- Skokie, IL 60076 (Preferred)
Ability to Relocate:
- Skokie, IL 60076: Relocate before starting work (Preferred)
Work Location: In person
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