Front Desk & Athlete Engagement Associate
Location: Chesterfield, MO
Company: Elite Performance / Elite Football Academy
Type: Part-Time (28–32 hours/week)
Pay: $15.50 – $22.00/hr (based on experience)
Position Summary:
We’re looking for a reliable, outgoing, and detail-oriented team member to manage front desk operations, engage with athletes and parents, and support recruiting and scheduling efforts. This role combines customer service, front desk duties, and athlete onboarding to ensure a smooth, professional experience for every visitor.
Key Responsibilities: Front Desk & Customer Service
- Greet and check in athletes and guests with a professional, welcoming attitude
- Handle phone, email, and in-person inquiries
- Process membership payments, training packages, and retail sales
- Operate Mindbody Software for scheduling and transactions
- Keep lobby area clean, stocked, and organized
Athlete Engagement & Recruiting Support
- Respond to leads from walk-ins, calls, emails, and social media
- Provide tours of the facility and explain services to prospective athletes and families
- Assist with marketing campaigns, referral programs, and promotions
- Follow up with prospects and track interest through CRM tools
Scheduling & Communication
- Maintain up-to-date athlete schedule and coach availability
- Notify coaches of absences, changes, or new athlete sign-ups
- Help with athlete renewal reminders and retention efforts
What We’re Looking For:
- Prior experience in customer service or athletic facility setting preferred
- Strong communication and people skills
- Familiarity with Mindbody or other scheduling software is a plus
- Dependable, organized, and upbeat under pressure
- Interest in sports, fitness, or athlete development a big bonus
Schedule:
Primarily weekday afternoons and evenings
Example: Monday–Friday, 4:00 PM – 7:30 PM, Sundays 10:30AM-4:30PM with some flexibility or added hours during camps/events.
Job Type: Part-time
Pay: $15.50 - $22.00 per hour
Expected hours: 28 – 32 per week
Ability to Commute:
- Chesterfield, MO (Required)
Work Location: In person
