At Erickson Foundation Solutions, we believe that meaningful work is the foundation of a meaningful life. Since 1979, our team has remained dedicated to delivering outstanding customer service. As a growing, family-owned construction company, we specialize in waterproofing, foundation repair, concrete solutions, and radon mitigation.
Our drive to exceed expectations fuels our commitment to delivering a "WOW" experience and pushing industry boundaries. We cultivate a workplace where team members feel respected, inspired, and empowered to grow. We're looking for driven individuals like you to help raise the bar and continue making a lasting difference.
- Family Feel: Family owned and operated for over 40 years!
- Work Life Balance: Monday - Friday, No weekends, 7 Paid Holidays!
- Culture: Become a part of a family-oriented team atmosphere.
- Impact: We help make our homeowner's lives better!
Customer Service Representative Responsibilities:
- Outbound/Inbound/chat support: Scheduling annual maintenances, setting service appointments and following up on a variety of issues for the Service Technicians.
- Consistently calls on outbound leads to convert to appointments.
- Assists in ensuring the service technician schedules are filled and supporting service technicians in the field.
- Keeps customer records and files current and updated, as well as sends customers information about the company and/or services performed.
- Ensures timely communication, and does what is necessary to resolve the issue.
- Meets or exceeds service administrative goals.
Customer Service Representative Requirements:
- High school diploma or GED preferred and 1+ years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field.
- Bilingual Preferred
- Knowledge of customer service principles and practices.
- Skill in operating a personal computer and programs.
- Ability to detect/recognize information in written materials and on computer screen 75-100% of time.
- Ability to understand, speak, read, and write in English.
- Ability to perform accurate data entry.
To ensure the safety and security of our team and customers, all positions are contingent upon successful completion of a standard background check.
Equal Opportunity Employer.
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Are you willing to undergo a Background Check and Motor Vehicle Check (MVR)?
Experience:
- customer service: 1 year (Preferred)
Ability to Commute:
- Hudson, NH 03051 (Required)
Work Location: In person
