Love dogs? Are you high-energy and enjoy talking to people?
Looking to showcase your strong sales and communication skills in a new, exciting way to help pet parents and their furry companions?
Harmony Pet Resort, the area's most exciting pet care business, is looking for an enthusiastic Customer Service Representative. Harmony Pet Resort is a state-of-the-art facility and voted Reader's Choice Award. We provide high quality services including pet lodging, fun doggie daycare, grooming, bathing and professional dog training services. We also provide retail with our Harmony Pet Supplies Store.
We provide professional training that will improve your skills and increase your confidence in this position!
The following is a list of major duties and responsibilities for the Customer Service Representative position along with certain supportive duties to ensure our guests are Safe, Happy & Healthy. This is not all-inclusive. Other duties and responsibilities may be added as needed. Your job is to ensure excellent pet care, customer service and smooth operations.
RESPONSIBILITIES & DUTIES
Customer Service
- Answer each phone call as soon as possible with a smile. In the event of an emergency, ask the customer if you can place them on a brief hold to assist the customer in front of you.
- Regularly check the email for voicemails or messages from customers.
- Be sure to never use "bad" words while on the phone with a client and answer all questions they may have based on Company Policy.
- Respond professionally via phone call and text message when engaging with a customer.
- Greet every person as they walk through the door and ask how they may be helped so they know you're ready and able to assist with whatever they may need.
- Asks customers who are purchasing pet food if they are in our loyalty program or if they would like to be.
- Ask each customer if they would like assistance with taking their items to their vehicle.
- Perform accurate and complete client arrival and departure procedures.
- Call veterinarians for vaccination records.
Dog Handling
- Ensure all pets entering the facility are appropriately containes (e.g. leashed, crated or carried).
- Utilize company slip leads as needed to create a safe environment.
Cleaning & Organization
- Clean and sanitize customer areas including but not limited to lobby, public restroom and store front.
- Ensure pet food bags are always rotated to find the closest expiration date in front.
- Perform monthly checks on all merchandise to stay ahead of expiring product.
- Restock pet food and treat shelves daily.
- Follow through with daily, weekly and monthly checklists.
QUALIFICATIONS
- At least two years of customer service expierence.
- Six months to one year of experience caring for pets (either work experience or personal pet experience).
- Strong communication, both verbal and written, and interpersonal skills.
- Proficient computer skills and ability to learn new programs for daily use.
- Ability to multitask and maintain employee-client confidentiality.
- Ability to effectively work with customer software systems.
Physical Requirements
- Must be able to stand for long periods of time.
- Lift 50-75lbs.
- Walk regularly throughout the day, bending and lifting several times a day.
- Flexibility - Flexibility to work early hours, late hours, holidays, and weekends.
Benefits
- Competitive pay
- Employee 20% discount off services and retail
- Free Gym Membership
- Monthly tip out starting after one month of employment
- Simple IRA starting after 6 months of employment
- Work in one of the most fun industries in the country!
This is a wonderful and rewarding career with definite opportunity for growth. If this sounds like you we'd love to hear from you soon!
Some inside sales success preferred. Candidates who are successful in this position may have previous experience as a retail sales representative, sales associate, inbound sales representative, reservation agent, and phone sales representative.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
- On-the-job training
- Professional development assistance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
