Job title: Customer Service Representative
Salary Position
Position summary:
The primary purpose of this position is to provide assistance to customers and accurately process orders for input into the ERP software.
Essential functions and responsibilities:
· Confer with customers by phone or email to answer questions and provide assistance.
· Compare quotes from Inside Sales with Purchase Orders to guarantee accuracy.
· Ensure blueprints are uploaded to Global Shop for each Purchase Order.
· Accept and process repeat orders to materialization.
· Read and respond to emails in a timely manor.
· Maintain a clean and orderly work space.
· Organize and file paperwork.
· Assist Estimators upon request.
· Perform additional duties as needed.
Success factors/job competencies:
· Accuracy
· Attention to Detail
· Collaboration
· Communication
· Organization
· Interpersonal Skills
Physical demands and work environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Incumbent will work primarily in an office setting and will be required to use a computer with keyboard, telephone or handheld mobile device, and office machinery as needed.
· Incumbent will sit for extended periods of time.
· Incumbent must be able to read, see, hear, and speak.
· The work location includes an office setting, along with work in a fabrication shop and warehouse setting which will expose the incumbent to dirt, dust, fumes, smoke, and loud noises.
· Incumbent may be required to wear safety equipment as needed.
Work days and shifts:
This is a full-time position; typical work hours and days are Monday through Friday, 8:00 AM to 4:00 PM. Occasionally, time beyond the stand 40 hours maybe required.
Education/Certification(s)/License(s) required:
High School Diploma or GED; and/or equivalent work experience.
Experience/Other required:
· Three (3) or more years of customer service experience.
· Basic math skills.
· Ability to interpret blueprints.
· Proficiency with Microsoft Office Suite.
· Ability to use and operate a computer, telephone, and keyboard.
· Ability to read, write, and understand instructions.
· Ability to follow and communicate instructions.
· Ability to type at least 45 words per minute.
· Work in a cubical setting
About IGS Industries, Inc.:
IGS Industries, Inc. is a proud employee owned, custom part and sealant manufacturing company, offering a wide array of services and custom manufacturing work.
IGS Industries is an American Manufacturing Company, that has been in business since 1962 and located in the bustling Meadowlands, PA. What was once a small family owned business is now, a large 200,000 square foot facility with over 165 employees, and four (4) locations! IGS Industries is a company with rapid growth, seeking dynamic employees to join the team.
Location Address:
175 Country Club Rd, Meadowlands, PA 15347 (AccuDie Inc. Division)
200 Country Club Road, Meadowlands, PA 15347 ( Meadowlands Division)
300 Country Club Road, Meadowlands, PA 15347 ( A & D Division)
185 Plumpton Ave. Washington, PA 15301 (Washington Division)
Compensation:
Wage based on experience for all positions
Vision, Dental, and Medical Benefits Offered
Life and Accidental Death & Dismemberment (AD&D) Insurance Policy: IGS Industries Inc. gives all full-time employees (working over 32 hours) a Life and AD&D insurance policy of 1.5 times their salary up to a maximum of $50,000.00. The life insurance policy is provided through Guardian Life Insurance Company at no cost to the employee.
Paid vacation and sick time package
Ten company paid holidays: New years Eve, New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, Christmas Day, Floating Holiday
401K Program
401K Matching
Employee Referral Bonus Program
IGS Industries Holiday Savings Match Program
Company Provided Gym Membership - Black Card at Planet Fitness
Plant Employees: Included in each plant shift are two, 10-minute paid breaks and each non-exempt plant employee receives one 20-minute paid lunch period
On-site free parking available
Uniforms offered but are not required
How to Apply:
To apply, simply click “APPLY NOW” on this web page and fill out the corresponding application.
To fill out a paper application, please visit Human Resources at our Meadowlands location:
200 Country Club Rd. Meadowlands, PA 15347
Equal Opportunity Employer:
IGS Industries, Incorporated is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Drug Free Workplace:
IGS Industries, Inc. is a drug free workplace. Pre-employment drug screening required.
Background Check:
All offers of employment at IGS Industries Inc. are contingent upon clear results of a background check; including: social security verification, criminal history, motor vehicle record (if applicable to position) . Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary.
Job Type: Full-time
Pay: Up to $35,360.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
