Job Summary:
MeaeCare, Inc. is seeking a dedicated and enthusiastic Customer Service Representative to join our team. Every day, you'll help improve people's health and well-being by connecting them with essential care. The primary responsibility of this role is to make outbound calls to encourage health plan members to take advantage of an in-home screening as part of their benefits. The ideal candidate will possess exceptional communication skills, a compassionate demeanor, and a commitment to providing excellent customer service. In this 'soft sales' position, you'll inform and guide members about this much-needed healthcare screening service, ensuring they understand its benefits.
About Us:
Welcome to MeaeCare, where we combine advanced technology with a focus on patients. Our AI-driven platform accurately assesses risks, fills care gaps, and helps health plans provide top-notch care. With our team's healthcare expertise and MeaeCare's hybrid-visit model, our nationwide network of clinicians, doctors, and nurses is here to support you. Join MeaeCare to revolutionize healthcare and create a healthier future.
Essential Duties and Responsibilities:
- Make outbound calls to health plan members to schedule in-home screenings.
- Provide detailed information about the screening process and answer any questions members may have.
- Verify and update member information in the database.
- Maintain accurate and detailed records of all interactions with members.
- Collaborate with team members and other departments to ensure a seamless scheduling process.
- Follow up with members as necessary to confirm appointments and address any concerns.
- Adhere to all company policies, procedures, and regulatory requirements.
- Handle sensitive and confidential information with the highest level of professionalism and integrity.
Minimum Requirements:
- High school diploma or equivalent; some college coursework preferred.
- Previous customer service experience, preferably in a healthcare setting.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Prior experience with computer systems and software, including Microsoft Office Suite.
- Compassionate and patient demeanor with a strong commitment to providing exceptional customer service.
- Fluency in multiple languages would be a bonus. Chinese Mandarin/Cantonese Bilingual preferred.
Benefits:
- Opportunities for professional development and growth
- Competitive salary
- Paid time off and holidays
- Fun, tight-knit work environment.
- Join our team and make a difference in the lives of others every day, working in a role that brings purpose and meaning to your career as you help support and uplift our community.
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MeaeCare, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Thank you for considering a career with MeaeCare, Inc. We look forward to receiving your application.
Job Type: Full-time
Pay: $22.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Experience:
- Call center: 1 year (Preferred)
Ability to Commute:
- Santa Ana, CA 92705 (Required)
Work Location: In person
