**Job Overview:**
This is not just a desk job. We're looking for someone who can jump in, stay focused, and represent our business with confidence and care. If you’re ready to join a tight-knit team that values hustle, precision, and great customer service — we want to hear from you.
Apply today with your resume and a brief note about why this role fits you.
Company Overview:
Mighty Men Pest Control is a high-quality pest control company dedicated to providing exceptional services to homeowners and businesses in the Bay Area. Our comprehensive pest control solutions include rodent control, wildlife management, and innovative bird control using the latest technologies. We pride ourselves on delivering outstanding customer service and maintaining a reputation for reliability and excellence.
Position: Customer Service/ Sales Representative Location: Vallejo CA Job Type: Full-Time Key Responsibilities:
- Customer Interaction:
- Handle incoming calls, emails, and inquiries from customers promptly and professionally.
- Provide detailed information about our services, pricing, and scheduling.
- Answer and manage high volumes of calls and emails
- Sales and Upselling:
- Identify opportunities to upsell additional services or maintenance plans to existing customers.
Work one Saturday per month (required)
- Sell services confidently and accurately to new and returning clients
Learn and explain up to 60 specialized pest and wildlife services
Manage customer accounts and respond to inquiries
Route technicians efficiently – must know Bay Area cities and freeways
Use multiple software programs to schedule, bill, and track team performance
Support field team with scheduling, routing, and daily coordination
Address customer concerns and complaints, ensuring a positive resolution and customer satisfaction.
- Schedule service appointments and coordinate with field technicians to ensure timely and efficient service delivery.
- Follow up with customers post-service to ensure satisfaction and address any further needs.
- Identify opportunities to upsell additional services or maintenance plans to existing customers.
- Assist in preparing quotes and proposals for new and returning customers.
- Achieve sales targets by promoting and explaining the benefits of our various pest control solutions.
- Administrative Duties:
- Maintain accurate customer records and service logs in our database.
- Mmanage billing inquiries, and follow up on outstanding accounts.
- Assist in preparing reports, documents, and other administrative tasks as needed.
- Multitasking and Problem Solving:
- Manage multiple tasks simultaneously in a fast-paced environment.
- Troubleshoot and resolve issues efficiently, escalating complex problems to the appropriate department when necessary.
- Team Collaboration:
- Work closely with technicians, sales representatives, and management to ensure seamless service delivery.
- Participate in team meetings and contribute to improving customer service processes and procedures.
- Qualifications:
- Experience: Minimum of 1 years of customer service experience, preferably in the pest control or service industry.
- Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficient in using customer relationship management (CRM) software and other office applications.
- Ability to handle stressful situations calmly and professionally.
- Attributes:
- High level of attention to detail and accuracy.
- Customer-focused with a proactive approach to solving problems.
- Adaptable and able to wear many hats in a dynamic work environment.
- Education: High school diploma or equivalent; additional education or training in customer service or related fields is a plus.
Benefits:
- Competitive salary with performance-based incentives.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Professional development and training opportunities.
- Friendly and supportive work environment.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- We require 2+ years of experience in customer service & phone-based support selling services or products. Do Not Apply without this in your resume.
- Learn and explain up to 60 specialized pest and wildlife services being comfortable talking to customers about bugs, rats, dead critters You must be comfortable to help our customers in their time of neeed
Experience:
- Sales: 2 years (Preferred)
Ability to Commute:
- Vallejo, CA 94590 (Required)
Work Location: In person
