Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. The ideal candidate will possess strong communication skills, a keen ability to analyze customer needs, and a commitment to delivering outstanding client services. Bilingual candidates are highly encouraged to apply as they will enhance our ability to serve a diverse clientele.
Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Analyze customer issues and provide effective solutions while maintaining a positive attitude.
- Maintain accurate records of customer interactions through data entry in our systems.
- Demonstrate excellent phone etiquette while handling calls in a call center environment.
- Collaborate with team members to improve service delivery and client satisfaction.
- Assist in sales efforts by identifying opportunities for upselling or cross-selling products and services.
- Provide feedback on common customer concerns to help improve processes and services.
Experience
- Previous experience in a customer service role is preferred, particularly in a call center or office setting.
- Strong communication skills in English; bilingual abilities are a significant advantage.
- Familiarity with data entry processes and office software applications.
- Proven ability to analyze information and communicate effectively with clients.
- Experience in sales or client services is a plus but not mandatory.
Join us in providing exceptional service that makes a difference! We look forward to welcoming you to our team.
Job Types: Full-time, Part-time
Pay: $21.60 - $26.01 per hour
Expected hours: No less than 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Work Location: In person
