Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional client services and support, ensuring customer satisfaction through effective communication and problem-solving. This role requires a proactive approach to handling inquiries, managing customer accounts, and maintaining a positive relationship with clients.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services to assist customers effectively.
- Handle outbound calling for follow-ups and customer satisfaction surveys.
- Analyze customer needs and provide tailored solutions to enhance their experience.
- Maintain detailed records of customer interactions and transactions in the system.
- Process cash handling transactions accurately while adhering to company policies.
- Collaborate with team members to resolve complex issues and improve service delivery.
- Stay informed about product updates, promotions, and company policies to provide the best support possible.
Qualifications
- Proven experience in customer support or client services is preferred.
- Excellent phone etiquette with strong verbal communication skills in English; bilingual or multilingual abilities are a plus.
- Ability to analyze problems effectively and communicate solutions clearly.
- Strong organizational skills with attention to detail in managing customer accounts.
- Proficiency in cash handling procedures is desirable.
- A positive attitude and a willingness to learn in a fast-paced environment.
- High school diploma or equivalent; further education or certifications in related fields is an advantage.
Join our team as a Customer Service Representative and be part of an organization that values commitment to service excellence!
Job Type: Full-time
Pay: $21.28 - $22.72 per hour
Expected hours: 40 per week
Benefits:
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
Shift:
- Day shift
Work Location: In person
Report job
