At Spartan Surfaces, people are at the heart of everything we do. As a leading specialty flooring distributor, we’ve built our reputation on strong relationships, creative solutions, and a passion for design. We partner with the industry’s top manufacturers to deliver innovative, high-quality products—and we pride ourselves on providing unmatched service to our customers.
We’re looking for a Customer Service Representative (CSR) who shares that same commitment to service and connection. In this role, you’ll be the first point of contact for our customers, supporting them with inquiries, processing orders, resolving issues, and ensuring every interaction is positive and seamless. You’ll also collaborate closely with internal teams, helping to drive satisfaction and strengthen the customer experience. At Spartan, you’ll be part of a collaborative and supportive culture where your work makes a real impact and where you’ll have the opportunity to grow and thrive.
Key Responsibilities:
-
Customer Interaction: Handle incoming inquiries via phone, email, and chat. Provide accurate information and resolve issues promptly.
-
Order Processing: Accurately process customer orders and coordinate with internal departments to ensure timely fulfillment. Verify tariff charges and confirm accuracy with customers.
-
Issue Resolution: Address and resolve customer complaints. Escalate complex issues to supervisors when necessary.
-
Product Knowledge: Stay informed about company products and services. Provide customers with detailed product information and recommendations. Attend product training sessions (available at 9am or 4pm) and complete follow-up quizzes.
-
Team Collaboration: Work closely with team members and other departments to deliver a seamless customer experience. Participate in team huddles (weekly, bi-weekly, and monthly).
-
Performance Metrics: Consistently meet or exceed performance goals, including response time, resolution time, and customer satisfaction scores.
What We’re Looking For:
-
Strong communication and problem-solving skills
-
Ability to multitask and manage competing priorities
-
Customer-first mindset with a passion for service
-
Detail-oriented and highly organized
-
Team player with a collaborative approach
Why Join Spartan Surfaces?
-
Competitive Compensation – Your skills and efforts are recognized and rewarded.
-
Paid Time Off – Generous PTO, sick leave, and paid holidays.
-
Comprehensive Benefits – Medical, dental, and vision coverage for you and your family.
-
Retirement Planning – 401(k) with company match.
-
Company-Paid Insurance – Short-term disability and life insurance at no cost.
-
Additional Options – Long-term disability, accident insurance, critical illness coverage, and more.
-
Professional Growth – Ongoing training and advancement opportunities.
-
Inclusive Workplace – A supportive, team-oriented culture that values respect and diversity.
Apply Today
If you’re a service-driven professional seeking a meaningful opportunity within a dynamic organization, we encourage you to apply. At Spartan Surfaces, we’re committed to fostering an inclusive and respectful workplace. We welcome applicants from all backgrounds and do not discriminate based on any protected characteristic.
If you require reasonable accommodation during the hiring process, please email [email protected] and we will be happy to assist.
