Job Summary
As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.
Duties
- Respond to customer inquiries via phone, email, or in-person
- Provide information about products and services
- Process orders, returns, and exchanges
- Handle customer complaints and resolve issues promptly
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Collaborate with other departments to ensure customer satisfaction
Requirements
- Strong communication skills in English; additional languages are a plus
- Proven experience in customer service or a related field
- Proficiency in data entry and CRM software
- Ability to analyze customer needs and recommend suitable solutions
- Excellent problem-solving skills
- Knowledge of sales techniques is beneficial
- Cash handling experience is preferred
- Ability to work in a fast-paced environment such as a call center
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
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