Job Summary:
The Customer Service Representative aids and facilitates the customer service processes at United Enertech Corp. This position ensures positive interdepartmental and customer relations. This role provides support to customer service function as needed, including record-keeping, file maintenance, data entry, and some order entry.
Duties/Responsibilities:
- Effectively interact directly with customers either by telephone or electronically.
- Accurately maintain shared e-mail inbox for assigned duties and/or accounts.
- Respond to high volume of e-mail with follow up as needed in a timely manner.
- Respond promptly to customer inquiries.
- Handle and resolve customer complaints.
- Obtain and evaluate all relevant information to manage product and service inquiries.
- Organize workflow to meet customer deadlines.
- Direct requests and unresolved issues to the designated resource.
- Keep records of customer interactions and transactions.
- Record details of inquiries, comments, and complaints
- Record details of actions taken
- Communicate and coordinate with internal departments.
- Follow up on customer interactions.
- Knowledge of customer service principles and practices
- Strong Microsoft applications skills
- Effective communication skills - verbal and written.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Working understanding of customer service principles, practices, and procedures.
- Excellent time management skills with an ability to meet deadlines.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software required.
- Bilingual English ? Spanish preferred.
Education and Experience:
- High School or GED.
- At least two years customer service experience required.
- Customer Service experience in a manufacturing environment preferred.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent walking to deliver or retrieve paperwork.
- Occasional standing and bending required to review product in the production areas.
- Must be able to lift up to 25 pounds at times.
Schedule:
8:AM ? 5:00 PM Day Shift with some after-hours requirements.
Report job
