Customer Service Representative
US Water Systems – Plainfield, Indiana
US Water Systems, headquartered in Plainfield, Indiana, is a leading provider of water treatment solutions in the United States. We specialize in delivering high-quality water filtration and purification systems to residential, commercial, and industrial customers, ensuring access to clean and safe water. With a commitment to innovation and customer satisfaction, US Water Systems is dedicated to improving water quality and environmental sustainability.
Join our team to be part of a company that makes a positive impact on people's lives and the environment through cutting-edge water technology and exceptional service.
Responsibilities
This job description is a general overview of the position and is subject to modification as business needs evolve.
- Provide exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Answer incoming calls and respond to customer emails in a timely and courteous manner.
- Maintain accurate and up-to-date customer records in our database.
- Use excellent phone etiquette to ensure a positive customer experience.
- Conduct outbound calls to follow up with customers or provide updates.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Collaborate with internal teams to resolve complex issues or escalate appropriately.
Schedule Requirements
Once fully trained, this position requires:
- One or two evening shifts per week on a rotating basis (11:00 AM – 8:00 PM)
- One Saturday shift per month (9:00 AM – 3:00 PM)
Experience & Skills
- Previous experience in a customer service role is preferred.
- Strong data entry skills and comfort navigating multiple computer systems.
- Excellent verbal and written communication skills.
- Prior sales or upselling experience is a plus.
- Bilingual in English and Spanish is a bonus but not required.
What We Offer
- Competitive compensation
- Health, dental, and vision insurance
- Retirement plan options
- Paid time off and holidays
- A mission-driven work culture focused on clean water and customer care
If you’re passionate about helping customers and want to be part of a company making a real difference, apply now to join our team as a Customer Service Representative at US Water Systems.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Location: In person
