Caloosa Cooling in Ft. Myers, FL is actively seeking a friendly full-time Customer Service Representative / CSR to perform outstanding service by answering calls, scheduling services, and making outgoing calls. Do you enjoy meeting new people and helping others? Are you looking to work in a busy, fast-paced environment? Would you like to join a growing team of supportive and helpful professionals? If so, please keep reading!
This HVAC office position works full-time and earns a competitive wage of $17 - $20/hour, plus significant bonuses. We provide great benefits and perks, including a 401(k) plan, health, dental, vision, life, supplemental insurance, paid vacations, and paid holidays. If this sounds like the right HVAC CSR opportunity for you, apply today!
ABOUT CALOOSA COOLING
Caloosa Cooling is a customer-focused heating, air-conditioning, and electrical company that has been serving Fort Myers with excellence since 2001. Our administrative team is a closely connected group that manages the operations of our significant new construction and services segments.
We have a culture of supporting our employees, helping them grow, assisting in tough times, and treating our employees like family. We value and encourage opinions on how we can improve our support because we want our employees to have the best opportunity to grow both their careers and their income. We also believe in the individual and in the team culture, and our management puts our employees first.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE
As a Customer Service Representative / CSR, you provide excellent customer service by answering customer inquiries, scheduling services or maintenance calls, and making outgoing calls to maintain customer accounts. You debrief and dispatch service technicians before service calls and then submit client reviews when jobs are finished. When needed, you also assist with dispatch warranty calls and add-on sales by advertising our other products and services to customers. You promptly update customer files in Service Titan, handle requests or complaints, and help around the office in any other way you can. You enjoy using your skills to help both our customers and technicians!
HVAC CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS
- 1+ year of CSR experience
- Reliable transportation
Experience with professional phone work and sales or upselling is highly desired, but not required! Are you a hard worker? Are you motivated to jump in where you are needed? Do you have excellent customer service skills? Can work well as part of a team? Are you organized and detail-oriented? If so, please consider applying to this CSR position in our office!
ARE YOU READY TO JOIN OUR HVAC OFFICE TEAM?
If you feel that you would be perfect as our Customer Service Representative / CSR, apply now using our initial 3-minute, mobile-friendly application. We can't wait to hear from you!
Location: 33901
