This employee serves as a contact between Remote Respiratory Therapists and patients, scheduling appointments, managing cancelations, and working closely with the Respiratory Therapist, finding the best solutions and/or alternatives for all involved.
Job Responsibilities:
- Actively participates in the training of all Customer Service personnel, including new hires
- Answer phone calls and emails
- Make outbound phone calls to schedule patients' appointments
- this includes making reminder appointment calls
- Coordinate with Respiratory Therapist about schedules, patients, and any changes
- Resolve scheduling conflicts as they occur
- Deletes, corrects, or re-enters patient information in customer accounts and software as deemed necessary
- Strong communication skills
- Manage both inbound and outbound phone calls positively and professionally
- This will include communicating with both patients and internal staff
- Carry out oral and written instructions
- Enter patient and medical information using company software
- Work both independently and as part of a team
- Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
- Exceptional interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly
- Knowledge of scheduling and basic computer skills are preferred
- Must be local to Clearwater FL home office
Education and Experience:
- High school diploma or general education degree (GED); related experience and/or training; or equivalent combination of education and experience
- Clerical or administrative experience a plus
- Knowledge of health care terminology helpful
- Basic computer program knowledge
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