Company Description
About Us
At Messa Sync, we are dedicated to helping businesses create meaningful connections and lasting growth. As a dynamic and forward-thinking company, we provide innovative strategies and tailored solutions that empower our clients to achieve their goals. Our collaborative culture, emphasis on professional development, and commitment to excellence make us a trusted partner in today’s competitive market.
Job Description
Job Description
We are seeking a Customer Service Specialist to join our growing team in Birmingham, AL. The ideal candidate will be the first point of contact for clients, providing professional, efficient, and high-quality support. You will play a critical role in ensuring customer satisfaction, resolving issues promptly, and representing the values of Messa Sync in every interaction.
Responsibilities
Provide timely and professional responses to customer inquiries via phone, email, and live chat.
Troubleshoot issues, resolve complaints, and escalate complex cases when necessary.
Maintain accurate records of customer interactions in company systems.
Collaborate with internal teams to ensure smooth service delivery.
Build strong relationships with clients by understanding their needs and offering tailored solutions.
Continuously seek opportunities to improve customer experience and service processes.
Qualifications
Qualifications
Bachelor’s degree preferred, or equivalent experience in customer service.
Strong communication and interpersonal skills.
Ability to manage multiple tasks in a fast-paced environment.
Problem-solving mindset with excellent attention to detail.
Proficiency in customer service software and Microsoft Office Suite.
Previous experience in a customer-facing role is a plus.
Additional Information
Benefits
Competitive salary ($60,000 – $66,000 per year).
Opportunities for career growth and professional development.
Health, dental, and vision insurance.
Paid time off and holidays.
Supportive and collaborative work environment.
Full-time position with consistent Monday–Friday schedule.
