KarieR.co — Portal Lowongan Kerja Terpercaya

Customer Service Specialist

location_onRemoteschedule5 days ago
homeWork style:Remote
badgeEmployment:Full-time
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Job description

Job Req Number: 129305

Time Type: Full Time

  • To liaise with customers for order bookings.

  • Single point of contact person for the customers assigned to you.

  • To constantly monitor cargo movement locally and cross-border.

  • To plan bookings by arranging trucks with our own fleet or vendors.

  • To assist and prepare other requirements as per the customer’s request, such as customs declarations.

  • To ensure loading and unloading activities are executed without escalation.

  • To inform and update the customer regularly on movement.

  • To communicate with customers on a daily basis via email/phone, fulfil their requests, and follow their SOPs without fail.

  • Take ownership of customer issues/escalations.

  • Manage, update, and review customer KPIs and reports.

  • Attend customer meetings, QBRs, and inquiries.

  • To input Transport Management System data for shipments.

  • To compute movement information in the database.

  • To prepare and compile shipment documents for submission to billing.

    • DSV – Global transport and logistics

    Working at DSV means playing in a different league.

    As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

    DSV – Global transport and logistics

    Working at DSV means playing in a different league.

    As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

    With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

    At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

    Start here. Go anywhere

    Visit and follow us on LinkedIn and Facebook.

    Skills mentioned

    DSV
    Climate Tech, Logistics
    Remote
    dsv.com

    DSV A/S is a major Danish transport and logistics company that effectively connects businesses with global supply chains. Established in 1976, it has rapidly ascended to become one of the leading companies in global logistics solutions, encompassing services in road, air, sea, and rail transport. As of now, DSV operates in more than 80 countries and boasts a workforce exceeding 75,000 employees dedicated to delivering top-notch services to clients of all sizes—from small family-operated businesses to large multinational corporations. With a strong focus on sustainability, DSV is committed to reducing its environmental impact, pledging to achieve net-zero carbon emissions by 2050. The company’s logistics structure is divided into three primary divisions: Road, Air & Sea, and Solutions, reflecting its versatility in addressing diverse industry needs. Through strategic acquisitions over the years, including prominent companies like Panalpina and UTi Worldwide, DSV has expanded its capabilities and reach, providing integrated supply chain solutions that are both innovative and efficient. The company prides itself on listening closely to the demands of its customers, ensuring its solutions align with market needs while also enhancing operational efficiency.

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