Customer Service Specialist with German | Finance area

We work: Hybrid (3 days from office per week)

Contract of employment: Full-time

Recruitment process: Online

About your future employer

Our client is a global organisation developing its Shared Services Centre in Poland. You’ll join an international Finance team supporting customers and business partners in the German-speaking market.

The role combines customer service with financial processes, particularly in the areas of Accounts Receivable, Collections and Order-to-Cash. You’ll work closely with customers as well as internal Finance, Accounting and Sales teams to resolve queries, clarify outstanding payments and ensure a smooth customer experience.

Customer Service Specialist with German – Finance

We’re looking for a Customer Service Specialist with fluent German and good English to join an international Finance team.

In this role, you’ll be the first point of contact for customers regarding finance-related queries. You’ll support customers with questions about invoices, payments, outstanding balances and account information, while working closely with the Accounts Receivable and Collections teams.

This is a great opportunity for someone who enjoys working with customers but would also like to develop their knowledge of Finance, Accounts Receivable, Collections and Order-to-Cash processes.

Responsibilities

• Provide professional customer service to German-speaking customers via email and phone.
• Handle customer enquiries related to invoices, payments, account balances and outstanding receivables.
• Respond to customer questions regarding payment status, due dates and financial documentation.
• Support the resolution of invoice and payment-related issues.
• Follow up with customers regarding outstanding payments when required.
• Cooperate with the Accounts Receivable and Collections teams to resolve customer queries and support timely payments.
• Investigate discrepancies between customer accounts, invoices and payments.
• Escalate more complex financial or customer issues to the appropriate internal teams.
• Maintain accurate customer and case information in relevant systems.
• Record customer interactions and follow up on open cases.
• Work closely with Sales, Finance, Accounting and other internal stakeholders.
• Support the team in maintaining high-quality customer service and efficient financial processes.
• Follow established procedures, policies and service standards.
• Participate in process improvement initiatives and projects within the SSC.
• Support other activities related to Customer Service and Finance as required.

Qualifications

• Previous experience in Customer Service, Accounts Receivable, Collections, Order-to-Cash or another Finance-related area.
• Experience in an international environment, preferably within an SSC/BPO organisation, would be an advantage.
• Fluent German – at least C1 level.
• Good command of English – at least B2 level.
• Strong customer service and communication skills.
• Ability to communicate clearly and professionally with customers, including when handling difficult or escalated situations.
• Good attention to detail and accuracy when working with financial information.
• Ability to analyse problems, identify discrepancies and find appropriate solutions.
• Good organisational skills and ability to manage multiple tasks and priorities.
• Proactive and solution-oriented approach.
• Ability to work independently as well as part of an international team.
• Good knowledge of MS Office, particularly Excel.
• Experience with ERP or CRM systems would be an advantage.

What you’ll gain

• Opportunity for professional development in an international environment and for increasing your abilities and skills in various areas;
• Great atmosphere and comfortable working conditions;
• Stable job and cooperation with friendly and high qualified team;
• Hybrid model of work, flexible working hours;
• 3 additional days off for celebrate your birthday and voluntary work;
• Modern working environment (agile spaces, private quiet rooms and breakout areas);
• Competitive salary;
• Annual and performance-related bonuses;
• Private medical cover for you and your family;
• Multikafeteria system;
• Life insurance;
• Unlimited access to learning platform;
• High-standard IT equipment;
• Annual parties and other social events.