Company Description
About Us
At Sharpcontra, we are dedicated to delivering excellence in every interaction. We specialize in providing professional solutions and services that prioritize client satisfaction, efficiency, and innovation. Our team is driven by a commitment to integrity and reliability, ensuring that every detail contributes to building long-lasting partnerships with our clients.
Job Description
Job Description
We are seeking a skilled Customer Service Trainer to design, deliver, and evaluate training programs for our customer service teams. The ideal candidate will have strong communication skills, proven training experience, and the ability to inspire and motivate others to perform at their best.
Responsibilities
Develop and implement customer service training programs, workshops, and materials.
Conduct onboarding and refresher training sessions for new and existing staff.
Monitor, evaluate, and report on training effectiveness and employee performance.
Provide coaching and feedback to enhance customer service skills.
Stay up-to-date with industry best practices and incorporate them into training modules.
Collaborate with managers to identify training needs and performance gaps.
Qualifications
Qualifications
Bachelor’s degree in Business, Communication, Education, or related field.
2+ years of experience as a trainer, preferably in customer service or sales.
Strong presentation, facilitation, and interpersonal skills.
Ability to create engaging training content and adapt methods to different learning styles.
Excellent problem-solving and organizational skills.
Proficiency in MS Office Suite and e-learning tools is a plus.
Additional Information
Benefits
Competitive salary ($62k - $68k annually).
Opportunities for professional growth and career advancement.
Supportive and collaborative team environment.
Comprehensive health, dental, and vision insurance.
Paid time off and retirement savings plan.
Full-time position, Monday to Friday schedule.
