Customer Service/In-House Sales Representative

SUMMARY

As Customer Service/ In House Sale Representative supports the Marketing and Sales department with various duties to include special projects, sales goals and meeting coordination. Customer Service/ In House Sale Representative will actively pursue and develop opportunities to increase sales for Rejuran, Dr. J SkinClinic and JBP. This position supports the office administration with trade shows, sales support and customer support activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following:

• Provide customers with a Best In Class, Rejuran USA Experience using our business systems and product/marketing tools
• Build Relationships with customers - incoming calls and assigned accounts
• Consistently delivering customers with personalized service and accurate, timely work
• Handling a steady volume of calls and emails including: Placing new product orders via phone or email, providing updates on new and existing orders, pricing, product information and delivery tracking details; Researching customer questions; Processing returns and credits for returned goods; Documenting discussions; Other customer based needs
• Managing sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing strategies
• Work with National Sales Director in order to cultivate relationship and collaborate on growth opportunities
• Educate customers on products, initiatives and promotions that best meet their needs
• Identifying growth opportunities that help expanding product portfolio utilization with customers and launching new products
• Pre-planning sales calls and maintaining efficient time management skills to ensure maximum customer contact and highest level of customer engagement
• Managing sample allocation, placing orders, providing marketing materials, and assisting accounts with marketing and business development strategies
• Complete administrative responsibilities on a timely basis: including, expense reports and customer reports
• Attend sales training and sales meetings as required
• Maintaining updated knowledge of the industry and competitive products
• Complies with company policies
• Demonstrate a strong work ethic and represents Rejuran USA with integrity, honesty, and professionalism at all times
• Complete special projects and any other duties as assigned

Supervisory Responsibilities

• N/A

Skills/Knowledge/Abilities

• 3 plus years of experience in skincare or cosmetic customer service.
• 3 plus years of Sales experience
• Strong analytical, communication, verbal, written and Microsoft Suite skills.
• Excellent organizational and interpersonal skills and the ability to work effectively at all levels of the organization and across other functional areas
• Team player; willing to complete special assignments on call when needed
• Ability to work in a frequently interrupted, short-deadline environment while giving courteous support for customer’s immediate needs
• Ability to read, write, spell; compose business letters, and use common business math applications. General office and accurate data entry skills.
• Travel is required: 10%
• On Site work is required. (Residence within 20 miles)

Physical Demands

• Sitting, Walking, and/or Standing
• Light Weight: Lifting, Pulling, Pushing
• Near acuity (clarity of vision at 20 inches or less)
• Speaking-ordinary speech
• Hearing-ordinary conversation
• Fingering-computer keyboard

Work Environment

• Office work environment
• Off site/in market work (customer meetings, trade events)
• Exposure to fluorescent lights
• No extreme climate or climate variation

Job Type: Full-time

Pay: $22.00 - $35.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person