Customer Solutions Design Specialist
Job description
Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.
We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.
With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.
If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.
Skills mentioned
BT Group plc (formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England. Founded in 1846, it has grown to become the UK's leading fixed and mobile communications provider, operating the largest fixed-line and mobile networks in the country. With a rich history rooted in the Electric Telegraph Company, BT has evolved over time to adapt to changing technologies and consumer needs. Today, BT Group serves over 25 million customers and operates across a variety of sectors, offering services that include broadband, mobile, television, and IT solutions. Our mission is to connect people and businesses, providing essential services that support the digital economy. We understand the importance of reliable communication and strive to deliver high-quality service with a commitment to sustainability and reducing our carbon footprint. Our goal is to achieve net zero carbon emissions by 2031, and we pride ourselves on being a responsible business that prioritizes the well-being of our customers, employees, and the environment.
Apply for this job
Use the application link supplied with this listing to apply to BT Group. Check the destination before entering personal information.