About Us:
For nearly 40 years, Tri-Flex Label has been a dedicated manufacturer of exceptional labels across various industries, building lasting relationships with our valued customers. We specialize in producing packaging labels for the Food, Beverage, Pharmaceutical, and Beauty sectors, and our commitment to surpassing expectations has become our hallmark. As a family-owned and operated company, our ethos revolves around treating every customer with genuine care, honesty, and respect. We are proud to expand our family daily, driven by our customer-first approach and unwavering commitment to excellence. Getting "Stuck on Tri-Flex" is only natural.
Position Overview:
As a Customer Success Associate at Tri-Flex, you’ll work hand-in-hand with the Account Manager to support customer relationships, process orders, coordinate proofs and delivery timelines, and handle incoming client requests. You’ll also assist in the quoting process and help ensure jobs move efficiently through production. This role is ideal for someone who enjoys working behind the scenes to keep everything on track and clients happy.
Key Responsibilities:
Customer & Account Support
- Support the Account Manager in managing customer relationships
- Serve as the day-to-day contact for customer inquiries via phone and email
- Respond promptly to client requests, updates, and concerns
Order Entry & Processing
- Accurately enter new orders and reorders into the system
- Manage job changes and update production and account teams accordingly
Proofing & Job Coordination
- Coordinate artwork proofs and approvals with customers
- Work with production to confirm delivery timelines and job readiness
- Track job progress and keep customers and internal teams updated
Quoting & Pricing Support
- Gather details for quote requests and assist Account Manager in preparing accurate pricing
- Follow up on quotes as needed and help transition approved quotes into active jobs
Issue Resolution & Follow-Up
- Proactively identify and resolve production or delivery issues
- Assist with questions related to shipping, billing, or changes to open orders
Qualifications:
Experience & Knowledge
- 2+ years of customer service experience desired but not required (experience in printing or manufacturing is a plus)
- Strong computer skills required. Experience with Microsoft Office 365, Adobe, and production or order management systems is highly valued.
Communication & Organization
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple orders and shifting priorities
Teamwork & Initiative
- Collaborative and detail-oriented with a proactive approach
- Eager to learn the label printing process and contribute to the team’s success
Benefits:
- Competitive Compensation: We offer a salary that acknowledges your contributions and expertise.
- Comprehensive Health Benefits: Enjoy access to a comprehensive medical benefits package.
- Flexibility in Work Environment: Embrace a work environment that respects work-life balance.
- Professional Growth: Be part of an organization that values your growth, offering opportunities for advancement and development.
How to Apply:
If you're an organized, detail-driven professional who enjoys keeping things running smoothly behind the scenes, we’d love to hear from you. Please email your resume and a brief cover letter highlighting your relevant experience and why you’d be a great fit for the Production Coordinator role at Tri-Flex Label.
Send your application to [email protected] with the subject line: "Customer Success Associate Application – [Your Name]".
Job Types: Full-time, Part-time
Pay: $21.00 - $24.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
