About Basata
Location: Tempe, AZ (in-office)
At Basata, we’re rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We’re a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what’s broken in healthcare, we’d love to connect.
About the Role
As a Customer Success Manager at Basata, your core mission is to ensure our customers don’t just use our platform — they love it. You’ll be a trusted, strategic partner to some of the busiest and most dynamic healthcare organizations in the country, helping them unlock revenue & efficiency through automation and intelligent workflows.
This role is perfect for someone who has a strong grasp of healthcare operations, a passion for simplifying complexity, and the ability to turn process chaos into structure. You’ll guide customers through onboarding, training, and ongoing success, working with everyone from front-line staff to practice leaders. You’ll also collaborate with Product, Engineering, and Operations to improve internal tools and develop scalable workflows that enhance both the customer experience and team efficiency.
This is a high-impact, high-ownership role ideal for someone who thrives in ambiguity, builds lasting relationships, and loves turning big problems into elegant solutions. If you're excited to help transform healthcare — one practice at a time — we'd love to hear from you.
What You’ll Do
● Champion the customer journey from onboarding to go-live and beyond, ensuring smooth implementation, consistent engagement, and tangible success outcomes.
● Own onboarding and training by designing the onboarding process, creating training materials, and ensuring customers experience a seamless, disruption-free transition to Basata.
● Spend time at customer sites, working side-by-side with staff to experience their workflows firsthand, identify pain points, and bring those insights back to shape product design and solve real-world problems.
● Build strong relationships with both front-line staff and leadership, becoming a trusted partner who is on a text-message basis with key customer contacts to ensure fast, effective communication.
● Contribute to customer success planning by tracking milestones, monitoring engagement, and adapting strategies as clinic needs evolve.
● Collect and relay customer feedback to the Product and Engineering teams to inform our roadmap and continuously improve the platform experience.
● Support growth efforts by helping identify expansion opportunities and collaborating on client case studies, testimonials, and strategic reviews.
● Travel to customer sites on the east coast delivering on-site support.
What We’re Looking For
● 4+ years of experience in a customer-facing role (Customer Success, Account Management, Implementation, Consulting, or similar).
● Experience in healthcare operations, specifically transforming processes into structured workflows.
● A self-starter with a startup mindset — you’re energized by ambiguity, take initiative, and thrive in fast-moving environments.
● Comfortable juggling multiple accounts and shifting priorities while delivering both personalized and scalable support.
● Strong project management skills with the ability to drive cross-functional collaboration and translate complex feedback into actionable steps.
● Excellent communication and relationship-building skills — you listen actively, speak clearly, and can engage stakeholders at all levels.
● A knack for turning data into insights — you’re curious, analytical, and able to spot patterns that inform better decision-making.
● Detail-oriented with a constant drive for improvement and a commitment to delivering outstanding customer outcomes.
● Travel to customers' sites on a regular basis and perform administrative tasks at customer sites when needed.
● Passion for healthcare, workflow tools, or mission-driven technology.
● Availability to travel up to 50% of the time to customer sites on the east coast. ie: NY, NJ
Why Join Basata?
● Drive real impact. Your work will help clinics run more smoothly and ensure patients get the care they need—faster and with fewer headaches.
● Shape something meaningful. From early product decisions to UI details, you'll play a big role in crafting both the code and the overall user experience.
● High ownership. Join a team where you’re trusted to lead, build, think critically, and bring ideas to life.
● Work with purpose. We’re not here to throw more tech at the wall, we're solving real problems in healthcare with tools that people rely on every day.
Our Core Values
● Find a way: We own outcomes—no excuses, no shortcuts. When obstacles appear, we remove them. When the path isn’t clear, we forge one. We take extreme ownership, stay scrappy, and do what it takes to get the job done. Whatever the challenge, we find a way.
● Dream big: We refuse to accept that healthcare has to be broken. We dream boldly and act deliberately to build a future where healthcare organizations are free to focus on what truly matters: caring for people. We challenge what’s possible, rethinking every mundane barrier standing in the way of better care. Our vision is ambitious—some might call it impossible—but we believe patients and providers deserve nothing less.
● Obsess over the customer: We put our customers at the center of everything we do. We anticipate their needs, solve their problems, and design experiences that make them say, “Wow, I love this.” Every decision starts with empathy: How will this help them? How will they use it? We make our customers the hero—while never compromising on ethics, privacy, or trust.
● Always be learning: We’re relentless about growth—our own and each other’s. We challenge each other to level up, not just in skill, but in mindset, awareness, and character. We attract and empower “A” players, raise the bar, and multiply the impact of those around us. We’re learning machines: always reading, asking, improving. Because when we grow as people, we become better teammates, leaders, and humans - that lifts the whole team with us.
● Move Fast. Deliver Excellence.
We prioritize rapid execution without sacrificing quality. Speed unlocks momentum—but only when paired with precision. We test relentlessly, ship often, and iterate fast to drive the results we want. Whether it’s responding to a message or launching a product, we take bold action, measure impact, and refine quickly. Velocity is our competitive edge—excellence is our standard.
Featured Benefits
● Equity Ownership – Participate in our company’s growth through an equity grant program that aligns your success with ours.
● Comprehensive Health Coverage – Medical, dental, and vision insurance plans to keep you and your family well, with competitive employer contributions.
● One Medical Membership – Access to same-day appointments, virtual care, and a nationwide network of convenient healthcare services.
● 401(k) Retirement Savings Plan – Plan for your future with a competitive 401(k) program.
● Flexible Paid Time Off – Take the time you need for rest, travel, and personal matters with our flexible paid time off policy, designed to support work-life balance and overall well-being.
Interview Process
Initial conversation with Tammie Hollar – Recruitment, followed by role-specific interviews with Christina Kehoe – Director of Marketing, Chetan Patel, PhD – Co-Founder and President, Kaled Alhanafi – Co-Founder and CEO, and NadaaTaiyab – Head of AI.
Equal Employment Opportunity at Basata
At Basata, we believe better healthcare starts with a better workplace. We welcome and celebrate diversity in all its forms including race, ethnicity, religion, gender identity or expression, sexual orientation, national origin, age, disability, and veteran status. Our mission to transform healthcare depends on building a team that reflects the diverse communities we serve. We are committed to creating an inclusive environment where everyone feels respected, valued, and empowered to thrive. If you share our values and passion for impact, you’re welcome here. If you are a person with a disability and require a reasonable accommodation to complete the application process, please email [email protected] for assistance.
Job Type: Full-time
Pay: $63,690.14 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Tempe, AZ 85288 (Preferred)
Work Location: In person
