equisition ID: 424723
Work Area: Sales
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PM-2
Additional Locations:
O
riginal Posting Date: 06/09/2025
Job Title: Customer Success Partner Manager
Location: Newtown Square, PA
Work Model: Hybrid work model
Purpose and Objective:
SAP America, Inc. seeks a Customer Success Partner Manager at our Newtown Square, PA location to be responsible for the success of direct reports (Customer Success Partners) in developing and implementing account strategies and consumption plans that drive customer outcomes.
Expectations and Tasks:
Helps identify development opportunities and supports team achieve goals. Assures the team is successful at proactively engaging with their customers to drive mutual success across the Customer Value Journey. Delivers business results through customer engagement over the life cycle of SAP's relationship with the customer. Works within the Market Units as well as more broadly across regional Cloud organizations (i.e., Sales, Support, Services). Leads a team of BTP-CSPs by region or industry to implement, expand and scale business operations to drive longterm customer success. Works with other Market Unit, Regional and Global Leaders to ensure that business and technical goals are met.
Education and Occupational Experience:
Bachelor’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Computer Engineering, Electrical Engineering, or a related field of study and five (5) years of experience in the job offered or related occupation.
Qualifications/Skills and Competencies Experience:
Experience must involve five (5) years in the following:
- T
echnical team management, including coaching, mentoring, managing team member priorities, and personal development;
A
ccount management, including driving technology adoption and consumption; and
B
TP expertise in data and analytics, cloud application development, integration, or intelligent technologies.
P
osition requires experience in each of the following:
- C
loud Customer Success Engagement Models, including Future Ready Engagement methodology; and
R
evenue retention strategy and execution and renewal forecasting.
T
ravel: Position requires up to 20% domestic travel to various and unanticipated client sites
This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.
Internal use only: reference code lhrs4262
SAP:SAIL
EX:OUT
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
C
ompensation Range Transparency: T
