About the Company
We are a high-growth, private equity-backed SaaS company with operations spanning more than 14 countries. With a dynamic product suite and a global customer base, our business is scaling rapidly and with complexity.
Why Buxton?
Buxton is a market leader in retail customer analytics, empowering brands with data-driven insights across all channels. Following our recent acquisitions of Elevar—a cutting-edge conversion tracking platform for fast-scaling e-commerce brands—and Audiense, an innovative consumer intelligence and social insights platform, we have expanded our capabilities to become an omnichannel data powerhouse. These strategic moves further accelerate our mission to deliver deep consumer insights and help drive meaningful connections between brands and their consumers both in person and online. Now, more than ever, our growing sales organization relies on a strong operational backbone to support complex deals and ensure we deliver value to customers efficiently.
Role Overview
Buxton is on a mission to help our clients unlock smarter growth through data, insights, and technology. As a Customer Success Manager (CSM), you’ll be the driving force behind helping customers achieve real, measurable value from our analytics and software solutions.
This is a high-impact, high-ownership role. You’ll manage a portfolio of accounts, serving as a strategic partner who ensures adoption, retention, and growth. You won’t just react—you’ll proactively identify risks and opportunities, solve problems quickly, and guide customers toward long-term success.
We’re looking for someone who thrives in fast-paced environments, takes initiative without waiting to be asked, and isn’t afraid to dive into complexity. If you bring energy, curiosity, and a passion for driving results, you’ll feel right at home here.
Key Responsibilities
- Onboarding and Adoption - Ensure customers fully onboarded and enabled to leverage Buxton’s platform to achieve business their business objectives.
- Retention & Expansion - Monitor engagement, proactively mitigate churn risks, identify and execute upsell opportunities.
- Strategic Customer Engagement - Build strong relationships with key customer stakeholders, providing insights and actionable recommendations.
- Problem Solving & Execution - Own challenges, streamline workflows, and deliver fast, tangible results.
- Cross-Functional Collaboration- Partner with Analytics, Product, and Support teams to improve the customer experience and inform product evolution.
What We’re Looking For
- At least 4 years of experience in customer success or strategic account management in the SaaS Industry.
- Bias toward action - proactive, solution-oriented, and accountable.
- Strong analytical mindset - able to assess customer needs and drive meaningful improvements.
- Excellent communication skills - persuasive, strategic, and clear.
- Proficiency in Microsoft Suite (especially Excel); experience with CRMs (Salesforce preferred), experience with a customer success platform (CSPs like ChurnZero) and analytics tools are a must.
Expectations for Success
Within the first few weeks, you will:
- Engage with your customers and assess their current use of the platform.
- Identify risks and opportunities, then execute a plan to drive adoption and retention.
- Deliver immediate, measurable impact by optimizing engagement and reducing churn.
- If you’re looking for a high-ownership role where you can move fast, drive impact, and create real change, let’s talk!
Benefits & Compensation
Taking care of our employees and their loved ones is foundational to who we are. We believe in providing best-in-class benefits that are comprehensive, flexible, and accessible. As our most valuable asset, our employees deserve benefits that support and empower them.
- Competitive total compensation package
- Comprehensive health, wellness & supplemental benefits
- Work remotely from almost anywhere in the United States
- Unlimited paid time off + paid holidays
- 401(k) with company match
- Virtual engagement and in-person team meetups
Employment is contingent upon the successful completion of a background check, as we are dedicated to providing a safe and secure work environment for all Buxton stakeholders.
Compensation
Compensation will vary depending on factors including but not limited to experience, specialized skills, internal alignment and a candidate’s home base. Depending on the position offered, other forms of compensation in addition to base pay may be provided as part of a total compensation package, including eligibility to participate in a bonus plan.
This position is located in the United States and offers a base salary between $85,000 and $100,000, depending on experience and qualifications. The On-Target Commission (OTC) for this role is $30,000, in addition to a competitive base salary.
Our Commitment to Diversity & EEO Statement
At Buxton, we believe that diversity of thought, background, and experience makes us stronger. We are committed to building an inclusive workplace where everyone feels empowered to bring their authentic selves to work.
Buxton is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. All employment is decided on the basis of qualifications, merit, and business need.
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