Customer Success Specialist

Ceragon Networks Ltd. ( NASDAQ: CRNT ) is the global innovator and leading solutions provider of 5G wireless transport . We help operators and other service providers worldwide increase operational efficiency and enhance end customers’ quality of experience with innovative wireless backhaul and fronthaul solutions.

Ceragon’s unique multicore technology and disaggregated approach to wireless transport provides highly reliable, fast to deploy, high-capacity wireless transport for 5G and 4G networks with minimal use of spectrum, power, real estate, and labor resources. We deliver a complete portfolio of turnkey end-to-end AI-based managed and professional services that ensure efficient network rollout and optimization to achieve the highest value for our customers. Our solutions are deployed by more than 400 service providers, as well as more than 800 private networks, in more than 140 countries.

Revenue Operations - Customer success analyst is the main focal point for customers and sales organization.

As a Customer success analyst in Ceragon you will serve as the bridge between the regional teams and company customers to all required HQ functions, while providing information and transparency through all the lifecycle of an order.

The role will require you to have a strategic view while supervising the company’s key accounts from opportunity stage, through the negotiation stages until operation and delivery of customer required results

What will you do?

• Provide close support to sales organization in terms of order booking, life cycle, delivery, and revenue recognition
• Serve as gate keeper to ensure smooth booking process according to company policies.
• Optimize the supply chain by coordinating manufacturing, transportation, and warehouse resources to guarantee on-time service to our customers while maximizing revenue and minimizing total landed costs.
• Establish a strong network and foster collaboration with internal customers, business units and operations team members.
• Work closely with the various operations groups to properly manage inventory levels against demand.
• Coordinate flow of information to supply chain, procurement, Warehouse and Shipping teams to ensure all goals are met.
• Manage and prioritize multiple assignments.

An empty job that is used for creating requisitions 'from scratch'

Requirements

1. English – High level (verbal and writing)

2. Comfortable in all Office environment (outlook, excel, power point)

3. Experience in global companies - sales support/ customer service - must

4. Willingness to work flexible hours as required

5. Experience with Oracle, Tableau, Sales Force systems or any ERP system- Advantage

6. Experience in Hi Tech /forwarding companies - Advantage