Company Description
About Us
At Swift 7 Consultants, we specialize in delivering innovative business solutions tailored to meet the unique needs of our clients. Our team is driven by a passion for excellence, a commitment to quality, and a focus on achieving results. We work across diverse industries, ensuring every project we undertake meets the highest standards and drives measurable success.
Job Description
Job Description
We are seeking a proactive and detail-oriented Customer Support Assistant to join our dynamic team. This role will be responsible for assisting customers with inquiries, resolving issues, and ensuring a smooth and positive experience. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to work in a fast-paced environment.
Responsibilities
Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
Resolve customer concerns and escalate complex issues to the appropriate department
Maintain accurate records of customer interactions and transactions
Provide product and service information to customers
Collaborate with team members to improve processes and enhance customer satisfaction
Follow company policies and procedures to ensure quality and compliance
Qualifications
Qualifications
High school diploma or equivalent; associate or bachelor’s degree preferred
Previous experience in customer service or a related role is highly desirable
Strong verbal and written communication skills
Ability to multitask and manage time effectively
Proficiency in Microsoft Office Suite and basic CRM systems
Problem-solving skills and a customer-focused attitude
Additional Information
Benefits
Competitive salary ($53,000 – $60,000 per year)
Opportunities for professional growth and career advancement
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Supportive and collaborative work environment
