Job Overview
Join our fast-paced, collaborative team as a Customer Service Delivery Driver for Drops! You’ll work closely with our warehouse and fulfillment crews to prepare and deliver sales orders, ensuring customers get exactly what they need when they need it. This hybrid role keeps you on the move—splitting time between hands-on order prep and on-the-road deliveries, from local routes to occasional longer trips. If you’re flexible, enthusiastic, and ready to play a key role in a busy, high-energy environment, we’d love to have you on the team.
Duties/Responsibilities:
- Serve as a knowledgeable expert on Drops’ products, educating customers with confidence.
- Monitor and report changes in orders, product lines, and placement.
- Log concise activity notes into the CRM after each store visit.
- Verify orders against invoices, tags, and manifests before and during deliveries.
- Return products, paperwork, and payments promptly after trips.
- Safely store and transport products in compliance with Drops SOPs, OLCC, and ODA guidelines.
- Collaborate with fulfillment and packaging teams to assemble orders and meet customer needs.
- Prioritize deliveries for low-stock products and coordinate with stores.
- Attend and actively participate in meetings, trainings, and team exercises.
- Arrange coverage for deliveries when taking PTO or being unavailable.
- Assist in the warehouse where and when needed, in packaging, fulfillment, etc.
- Other assigned tasks as needed.
Other Ways to Succeed:
- Builds enthusiasm for the Drops’ products by providing education, budtender training sessions, providing samples, and being readily available
- Excellent attendance, punctuality, and reliability
- Excellent time management skills with proven ability to meet deadlines and quotas
- Strong ability to multitask and plan ahead and adjust on the go
- Positive and collaborative attitude, and open to feedback from management and coworkers
- Assists other departments cooperatively when required
Requirements:
- OLCC Marijuana Handler's License
- Reliable vehicle
- Valid Driver’s License
- Valid car insurance
- Must be 21 years of age or older
Preferred Experience: 1+ years’ experience working in customer service. 1+ years' experience working in product fulfillment or sales.
Work Location and Schedule: This is a 40 hours per week, Monday–Friday, 8:00 a.m.–5:30 p.m., full-time position, with occasional evenings and weekends. It is a hybrid inside/outside role requiring frequent visits to the Clackamas warehouse for order pickups, fulfillment support, and money drop-offs. Hours may change based on company needs.
Benefits:
- Medical, dental & vision insurance plan (Company pays 50% of employee's premium)
- 2 weeks paid personal time off, 2 paid floating holidays, 7 companywide paid holidays, paid sick leave
- Mileage reimbursement
- Savings Plan
Ability to commute/relocate:
- Clackamas, Oregon: Reliably commute or planning to relocate before starting work (Required)
- Work Location: One location
Job Type: Full-time
Schedule: M-F
Hours: 8 am - 5:30 pm with some flexibility
Shift: 8 hours
Pay: $25.00 per hour
Drops LLC is an Equal Opportunity Employer that values a diverse and inclusive workforce. We do not discriminate on the basis of race, color, national origin, religion, age, gender identity, sexual orientation, marital status, disability, genetic information, veteran status, or any other basis prohibited by federal, state, or local law. Women, minorities, veterans, LGBTQIA+ individuals, and persons with disabilities are encouraged to apply
Job Type: Full-time
Pay: $25.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Work Location: In person
