Customer Support Officer - Mauritius - F/M/X

Who are we?

Mantu is an independent international consulting player, founded in 2007. Bringing together expert and complementary brands, Mantu stands out for the breadth of its spectrum, responding to all business transformation challenges.

Its activities are divided into four practices:
Leadership & Advocacy, Technology, Digital Marketing & Experience, Total Talent Management.

A wide range of skills, all serving a single mission: connecting and powering companies with leading teams and technology to succeed faster and sustainably.

From its headquarters in Geneva, Switzerland, Mantu relies on a community of 12,000 talented people in more than 60 countries on 5 continents and has a turnover of 1billion euros.

Job description

Your LittleBig responsibilities

LittleBIG Connection is actively looking for a Customer Support Officer (French speaker) in Mauritius!

Your role and responsibilities will be:

• Become the platform expert and be the point of contact to a wide range of customer users globally.
• Daily assist the users of the platform by chat, mail or call on level 1 and level 2 requests.
• Collaborate internally with business, IT and finance team on problem solving.
• Train your client’s staff and their selected partners to use our services and platform by organizing webinars, individual training sessions, day-to-day support and any other good idea!
• Contribute to the improvement of our technical platform and services.
• Gathering and escalating most common assistance request to the product development team so as to improve the platform overall.
• Contribute to the account management strategy in performing analysis of the received request and customer habits.

Candidate Profile

• HSC holder or Graduate in Communication, Management, IT or Business or similar studies
• You have at least 2 year of prior experience in Customer Service or Support and a good interest for digital products and the digital industry.
• Prior experience in support and customer success (strong plus for digital products or services).
• Ability to tackle complexity and to pay attention to details.
• Excellent communication skills: good communicator, innovative, customer service oriented, proactive and responsive.
• Problem-solving skills.
• Being curious and eager to learn from scratch the functionalities of a SaaS product.
• Fluency in French and English, both spoken and written.
• Ability to work in a team and autonomously.

What we offer in our Mauritius office:

• Health Insurance from Day One - medical coverage starting your very first day
• Paid Holidays - Your time off matters — paid leave is available right from the beginning.
• Daily Shuttle Services - Morning and evening shuttle facilities are available all the week.
• Flexible Work-from-Home – 2 days per week upon successful completion of probation
• Free Parking - Own a vehicle? No worries — parking is free to all employees.
• Employee Welfare & Fun - Our vibrant event committee organizes regular team-building activities, sports events, and celebrations to keep spirits high and connections strong.
• 250+ Online Trainings - Access to our internal learning platform offering a wide range of professional and personal development courses.
• Study Leave Opportunities - Planning to pursue a certification? We support your ambition with study leave options.
• Referral Bonuses - Know someone exceptional? Refer them and get rewarded through our employee referral program.

LB is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability, or other characteristics.