ABOUT ADVANCED ENERGY
Advanced Energy (Nasdaq: AEIS) is a global leader in the design and manufacturing of highly engineered, precision power conversion, measurement and control solutions for mission-critical applications and processes. AE’s power solutions enable customer innovation in complex applications for a wide range of industries including semiconductor equipment, industrial, manufacturing, telecommunications, data center computing and healthcare. Advanced Energy has devoted four decades to perfecting power for its global customers and is headquartered in Denver, Colorado.
POSITION SUMMARY:
The Customer Support Representative is a critical member of the Account Support Management Team. Working with the Regional Sales Manager (RSM) and the Sales Team this position is responsible for coordinating the Inside Sales activities to ensure the highest level of customer service is provided to the assigned account(s). Provide the RSM with a regular update of the account’s performance compared to plan.
RESPONSIBILITIES:
- Provide a high standard of customer service to the account base.
- Quote service opportunities from price list
- Collect all the pertinent information to issue an RMA # timely
- Proactively meet with factory service personnel to obtain updates on all open RMA’s
- Follow-up with customers to ensure they have the most up-to-date status on any open RMA’s
- Respond to all customer inquires with 1 business day
- Maintain an excellent working relationship with appropriate factory contacts at all levels.
- Resolve any conflicts regarding pricing, freight, invoices, etc. as necessary
- Ensure that all PO’s submitted have the correct information before proceeding.
- Maintaining timely and open communication with the customer and colleagues.
WORK ENVIRONMENT:
- Standard office environment
- Fort Collins, Colorado
QUALIFICATIONS:
- Knowledge of distribution channels and contracted sales representative relationships
- Ability to conduct and manage customer meetings
- Very good working knowledge of SAP and SFDC required
- Strong organizational skills, a proactive personality, and an ability to work independently
- Displays ability to communicate at all levels across the business
- Proficiency in Microsoft Office
EXPERIENCE:
- 4 or more years of related experience providing factory service support to Semiconductor, Industrial or Medical type customers.
- Experience creating RMA’s in SAP is required.
- Creating Service Cases in SFDC is a plus.
- Strong organizational skills, a proactive personality, and an ability to work independently.
- Ability to communicate at all levels across the business.
- Proficiency in Microsoft Office.
- Fluency in written and spoken English.
EDUCATION:
- High School diploma or GED required
- Associates or Bachelor's degree desired
COMPENSATION:
As required by multiple state pay transparency laws, Advanced Energy provides a reasonable range of compensation for each job posting. Actual compensation is influenced by an array of factors including, but not limited to, skill set, level of experience, and specific office location. The range of starting pay for this role is $22 to $30 per hour.
BENEFITS:
As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan for eligible positions, and a discounted Employee Stock Purchase Plan.
In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In the U.S., we offer a rich benefits package that includes:
- Medical - multiple medical plans are available to choose from
- Short and long-term disability and life insurance
- Health savings and flexible spending accounts
- Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
- 8 hours of paid volunteer time off
- 8 weeks of paid parental leave for both Moms and Dads
- Company matched 401(k)
- Tuition reimbursement
- Expanded mental health coverage and employee assistance programs
- Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance
Advanced Energy is committed to diversity in its workforce including Equal Opportunity Employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and/or veteran status.
Advanced Energy is also committed to providing reasonable accommodations in our job application process/procedures for qualified individuals with disabilities. If you require assistance in completing an Advanced Energy application, please reach out to [email protected]
CO ONLY:
Applications will be accepted through 08/24/2025, the company reserves the right to review applications at any point after they are submitted.
