Are you the right fit?
- Are you a wizard at taking complex technology and making it easier to understand?
- Do you live for good ratings from a client?
- How about adding that extra "personal touch" to making a client sing your praises?
- When a new technology comes out, are you the first to explore it?
- Then the customer support representative role might be for you.
About TRIBUS.
TRIBUS Group is out to change the world of real estate online. Our goal is to take the typically less than stellar home buying/selling experience to the next level so that our users keep coming back for more.
Founded in 2009, TRIBUS has seen consistent growth in our customer base as well as through the acquisition of and investment in other key companies in the real estate technology space.
We iterate quickly and therefore we're constantly releasing new products and services. We've built a team of professionals and we're always looking to add the best to help expand our growth.
Perks at TRIBUS.
TRIBUS offers incentives so that you can focus on putting out your best work.
- Dental, Vision and Health plans with large company contribution
- Paid time off and sick days
- Traditional and bonus holidays off
- Commuter benefits
- Paid continuing education options
Required skills.
- Experience using a ticketing platform such as Zendesk, Desk.com, or Salesforce Cases
- Proficiency at complex problem-solving
- Ability to distill complex systems easily
- Attention to detail
- Ability to meet service level agreement requirements 100% of the time
- Excellent command of the English language - both verbal and written
Responsibilities.Qualifications.Bonus Skills.TRIBUS hires candidates directly and does not work with recruiters - please do not contact us if you work at a recruiting agency.
- Maintain a deep understanding of our products/services to clients
- Distill complex relationships between our products and make it easy to understand for clients
- Keep client satisfaction rates above 95%
- Participate in new client onboarding, including initial set-up to ongoing training
- Monitor a ticketing platform, telephone line and live chat system to quickly and confidently answer questions
- Engage with clients during and after training
- Maintain a quick response/follow up from client questions and concerns
- Develop a positive client-focused relationship to ensure customer satisfaction and loyalty
- Continually work to improve professional and personal goals
- Be detailed oriented to make sure open tickets get resolved to client satisfaction
- Basic knowledge of CSS and HTML
- Basic knowledge of APIs and how to interact with them
- Basic knowledge of CRM tools/platforms
- Experience in the real estate/mortgage industry
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Compensation Package:
- Hourly pay
- Overtime pay
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Technical support: 1 year (Required)
- APIs: 1 year (Preferred)
Language:
- English (Required)
Ability to Commute:
- Denver, CO 80246 (Required)
Work Location: In person
