Company Description
About Us
At Every Word Code, we turn complex ideas into simple, powerful digital solutions. Our mission is to empower businesses through innovative software development and data-driven strategies. Based in Baton Rouge, we pride ourselves on collaboration, integrity, and delivering high-quality solutions to clients across various industries. We’re a team of thinkers, builders, and problem-solvers working together to drive results that matter.
Job Description
Job Description
We are seeking a dedicated and detail-oriented Customer Support Specialist to join our Baton Rouge team. This role is essential to maintaining customer satisfaction by delivering prompt, accurate, and courteous service to our clients. You will be the first point of contact for resolving product issues, answering inquiries, and ensuring a positive customer experience.
Responsibilities
Respond to customer inquiries via phone, email, and internal ticketing systems
Troubleshoot and resolve technical and product-related issues efficiently
Document customer interactions, feedback, and resolutions in the CRM
Collaborate with internal teams to ensure swift resolution of client concerns
Provide detailed product information and guidance to customers
Identify patterns in support requests to help improve product documentation and user experience
Follow up with customers to ensure issue resolution and satisfaction
Qualifications
Qualifications
Bachelor’s degree or equivalent work experience in customer support or related field
Minimum 1–2 years of customer service experience, preferably in a tech environment
Excellent written and verbal communication skills
Strong problem-solving and organizational skills
Ability to handle multiple tasks in a fast-paced environment
Proficiency in CRM software and help desk tools is a plus
Additional Information
Benefits
Competitive salary: $55,000 – $63,000 annually
Opportunities for professional growth and internal advancement
Health, dental, and vision insurance
Paid time off and company holidays
Ongoing training and development programs
Supportive team environment with a strong emphasis on collaboration and respect
