General information
Country United States State Texas City Dallas Job ID 44768 Department Infor Consulting Services Experience Level MID_SENIOR_LEVEL Employment Status FULL_TIME Workplace Type RemoteDescription & Requirements
As the Delivery Executive at Infor you will be responsible for the end to end success of large, global, highly complex projects, including co-development projects involving on-premise, hybrid and cloud delivery models. The Delivery Executive owns the project relationship and is the liaison between the company and client in order to ensure that all targets and requirements are met, including all project milestones and budgets. Delivery Executives communicate and interact at the executive level, as well as up and down the value chain of the customer organization, including navigating tough conversations and challenging personalities with integrity, respect, and a blend of firmness and flexibility that creates a positive working environment while aligning with company policies and goals.
A Day in The Life Typically Includes:
- Working with Sales, Architects, Services and others to set scope, staffing and organization aspects of a new engagement. You will also work with all involved to reorganize and revise staffing and organization as needed. 80% of this role is focused on delivery (this is a billable role) and 20% is focused on presales and deal structuring.
- Oversee the creation of the delivery solution, scope and SOW. You will own the integrated project plan and responsibility for the oversight and execution. You will build relationships with existing customers to ensure that they are engaged and getting the most value from our services.
- Work with, coach and mentor Project Manager (s). You will also perform ongoing analysis and review of engagement(s) and one on ones with key internal and external stakeholders to assess engagement and team health and then work with rest of PM team to make any needed changes/improvements Escalations / Review.
- Be the primary leader in escalation mitigations and recoveries relationship management. The Delivery Executive will proactive communication with Infor, Partner, and Customer executives.
- Assist & Review SOW details, review staffing plan, budget, and schedule for work being proposed
Basic Qualifications:
- Experience delivering complex professional services engagements (7-8 solutions), on-premise, cloud and hybrid.
- Experienced in Agile methodologies, such as Sprint Planning, Scrum Management, Epic/Feature work break-downs, Story-Pointing, Velocity Tracking, Burn-downs/Burn-ups, etc.
- Professional services experience for an enterprise software company, ideally a cloud applications business or a systems integration consultancy firm.
- Experience selling consulting services and adding value in the sales process.
- Experience managing successful global custom and/or co-development projects and ability to simultaneously manage multiple functions, projects, priorities and time pressure.
- P&L experience related to programs and projects.
Preferred Qualifications:
- Experience building trust-based, constructive working relationships with customer executives and Infor colleagues.
- Discrete manufacturing industry experience
- Experience negotiating.
- Willing and able to travel extensively, including extended international.
Remote (Dallas, TX and Alpharetta, GA)
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
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