- We seek a highly skilled and motivated Cloud Desktop Support Technician to join our dynamic IT team. The ideal candidate will possess a strong understanding of hardware, software, cloud applications, and networks. This role is critical in ensuring the seamless operation of our cloud-based systems and providing top-notch support to our end-users.
CLICK THE LINK TO APPLY FOR FASTER HIRING PROCESS RESPONSE: Apply for Cloud Desktop Support Technician
Key Responsibilities:
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Monitor and Maintain Cloud-Based Systems:
- Ensure optimal performance and security of cloud-based systems.
- Troubleshoot and resolve technical issues related to cloud applications, virtual desktops, and network connectivity.
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End-User Support:
- Provide support for hardware and software issues, including installation, configuration, and upgrades of operating systems and applications.
- Assist end-users with technical issues and provide timely resolutions.
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Cloud Environment Management:
- Manage cloud environments (e.g., AWS, Azure, Microsoft 365), including provisioning, access control, and performance tuning.
- Implement and manage data backups and disaster recovery operations to ensure business continuity.
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Network Management:
- Maintain and troubleshoot LAN/WAN, VPNs, firewalls, and network load balancing technologies.
- Ensure compliance with cybersecurity protocols and data protection standards.
Required Skills and Knowledge:
- Hardware: Familiarity with desktops, laptops, servers, and peripheral devices from vendors like Dell, HP, and Cisco.
- Software: Experience with Windows OS, Active Directory, Exchange, Citrix, and backup solutions like VERITAS.
- Cloud Applications: Proficiency in Microsoft 365, cloud-hosted collaboration tools, and enterprise SaaS platforms.
- Networking: Understanding of LAN/WAN, VPNs, firewalls, and network load balancing technologies.
- Security: Knowledge of cybersecurity frameworks, encryption standards (e.g., AES-256), and compliance with DoD or FedRAMP guidelines.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of IT support experience, focusing on cloud environments.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Fundamentals) are a plus.
- Strong problem-solving skills and the ability to work independently and as part of a team.
- Excellent communication and interpersonal skills.
Number of positions open:
- 2
Perks:
- Lunch voucher from Busboys and Poets and Weekly Classes at Grounded.
About Orca Intelligence:
Are you interested in joining the team? Orca Intelligence is a small business based in Silver Spring, MD. Guided by executive leadership with 30+ years of information technology consulting experience and in the industry since 2014, Orca Intelligence operates with the vision to be a state-of-the-art boutique product firm providing artificial intelligence projects for software development. We deliver using methods grounded in the belief that software, though not tangible, is very similar to building design and architecture and requires the same governance and best practices. Our methods also include cataloging and maintaining requirements for reuse on other projects. Our methods are further encapsulated in SwiftlyTM, an algorithmic-based Requirements Management tool developed by Orca Intelligence. SwiftlyTM saves requirements analysis and management time and keeps stakeholders and software engineers organized throughout the entire software development life cycle, producing incremental success that keeps teams on schedule and within budget. For more details see here. https://www.orcaintelligence.com/intellects#careers
