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Health & Human Services - Agency 25Location:
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Job Description:
Are you an experienced leader with a passion for improving systems, supporting teams, and serving people? The Nebraska Department of Health and Human Services (DHHS) is seeking a dynamic and forward-thinking Program Manager II to lead our Eligibility and Enrollment (E&E) Team—the critical front door for individuals and families accessing Home and Community-Based Services (HCBS).
We're looking for a candidate who not only has strong experience working with people, but also brings proven leadership in managing daily operations and identifying opportunities for system and process improvements. If you have a track record of leading high-performing teams and driving results while maintaining a customer-first approach, this could be the perfect fit for you!
The E&E Team operates statewide and is responsible for guiding participants through the full eligibility process—from application to approval—for Nebraska’s five HCBS Waivers. This leadership role will work closely with internal and external partners, including unit supervisors, Waiver Service Specialists, Nurses, Medicaid Eligibility Operations, and other stakeholders, to ensure efficient, timely, and high-quality service delivery.
As the Program Manager II, you will lead and oversee all program components, helping ensure that every applicant receives the support they need—accurately, compassionately, and on time.
Job Duties:
- Serve as the division’s subject matter expert on eligibility and enrollment policies and processes.
- Ensure compliance with state statutes, regulations, and program guidelines.
- Provide training and technical assistance to internal staff and external partners.
- Develop and implement policies, procedures, workflows, and team guidance for the Eligibility and Enrollment unit.
- Lead and support unit staff by monitoring workloads, assignments, and regulatory timelines.
- Create and maintain internal quality assurance processes to improve service delivery.
- Collaborate with other DHHS divisions on program development and process improvements.
- Set program goals, initiatives, and performance measures for the unit.
- Communicate professionally with internal leadership, external stakeholders, and program participants.
- Deliver high-quality customer service to all partners, stakeholders, and clients.
- Other Duties as assigned
Requirements/Qualifications:
Minimum Qualifications: Bachelor’s degree in business or public administration, social/behavioral sciences, education, health sciences, public health, education, law or related field and one year experience in program planning, implementation, budgeting, monitoring, evaluating, marketing a program or service and supervising/managing staff. Related coursework, training and/or education may substitute for the Bachelor’s degree on a year-for-year basis.
Preferred Qualifications: Program knowledge of eligibility and statue requirements for the two DD HCBS Waivers, the Aged and Disabled (AD) Waiver, and the Traumatic Brain Injury (TBI) Waiver. Experience in determining eligibility and completing standardized assessments, such as the interRAI, and/or experience with intake/application processes. Knowledge of Centers for Medicaid and Medicare (CMS) and HCBS Waivers eligibility and interpretations of policies and procedures.
Other: Valid driver's license or the ability to provide independent authorized transportation.
Knowledge/Skills/Abilities:
Knowledge of federal and state regulations, agency policies, and business/management principles, including planning, resource allocation, human resources, and contract oversight.
Skilled in supervision, staff development, and leading teams to implement quality assurance and operational improvements.
Ability to analyze complex organizational issues, develop and implement effective solutions and policies, and monitor outcomes.
Strong communication skills to present information clearly to internal leadership, external stakeholders, and federal partners.
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.
Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page.
Instructions for Applying
Important points to remember when applying:
- The employment application is required and is the primary source of information used to determine if you meet the minimum requirements of the job.
- Make sure your application is complete. Incomplete applications are rejected.
- You will not be allowed to change your application after you have applied for a position and you cannot re-apply for the the same position unless it is posted again.
- You have the opportunity to attach a resume; however, it should not be used to replace any information asked for on the official application.
- When you have successfully applied for a job, you will receive a confirmation on the screen and your application will be available on your Candidate Home page.
We encourage you to use the Search for Jobs feature to find jobs that are available in a particular location or a job that matches your work experience.
Applicants who need accommodation in the selection process should request this in advance. Requests can be made by contacting the Nebraska State Personnel Office 1526 K Street, Suite 100, Lincoln, NE. (402)471-2075.
These positions are subject to application of Veterans' Preference.
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