Digital Customer Care Agent

Behavior Interventions, owned and operated by Board Certified Behavior Analysts, was founded in 2006. We pride ourselves in delivering quality services and our sincere commitment to improving the lives of those we serve. Our mission to improve our client’s lives starts with ensuring our employees have a safe and innovative environment to flourish. Our staff are provided with the tools to learn and advance within the field of Applied Behavior Analysis and within our organization through regular team and individual supervision meetings and ongoing training opportunities.

We are seeking a Digital Customer Care Agent to join our team and provide exceptional customer service through digital channels. The ideal candidate will be responsible for resolving customer inquiries, issues, and complaints in a timely and professional manner. The Digital Customer Care Agent will also assist customers with product information, order status, and troubleshooting, while maintaining a positive and helpful attitude.

Responsibilities:

• Respond to customer inquiries and resolve issues via email, chat, and social media
• Provide product information, order status, and troubleshooting assistance
• Escalate complex issues to appropriate teams for resolution
• Maintain accurate records of customer interactions and transactions
• Identify and report trends in customer inquiries to improve overall customer experience

Qualifications:

• High school diploma or equivalent
• 1+ year of customer service experience in a digital environment
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment

If you are passionate about providing top-notch customer service and thrive in a digital customer care role, we encourage you to apply for the Digital Customer Care Agent position.

FULL TIME
PART TIME
WEEKENDS AS NEEDED