COLAB is looking for a proactive, detail-oriented Digital Marketing Account Manager to join our growing digital agency. This is a fully remote position open to candidates located within the United States who have hands-on experience managing client relationships in a fast-paced digital marketing agency environment.
In this role, you’ll serve as the primary point of contact for a portfolio of clients—overseeing campaign execution, coordinating with internal teams, and ensuring that each client’s goals are met with precision and care. You’ll be a strategic thinker, a clear communicator, and an organized project manager who knows how to deliver results.
If you're confident navigating client relationships, love digital marketing, and have an agency background, we’d love to meet you.
What You’ll Do
Client Management & Communication
- Manage and grow client relationships with professionalism and strategic insight
- Lead regular video calls, provide performance updates, and offer proactive recommendations
- Ensure client expectations are consistently met or exceeded
Project Coordination
- Oversee the day-to-day execution of marketing campaigns across various digital channels (paid media, content, SEO, email, etc.)
- Collaborate with internal teams to keep projects on schedule and aligned with client goals
- Track timelines, deliverables, and resources to maintain smooth execution
Strategy & Performance Reporting
- Help develop marketing strategies tailored to each client’s business objectives
- Monitor campaign performance, pull reports, and translate data into actionable insights
- Work with the analytics team to track KPIs and refine strategies as needed
Problem-Solving & Ownership
- Anticipate challenges and offer solutions before issues arise
- Act as the client’s advocate within the agency while managing scope and priorities
- Deliver a high standard of service that fosters client loyalty and retention
What You Bring
- 2+ years of experience in an account management role at a digital marketing agency (required)
- Strong knowledge of digital marketing practices (paid ads, SEO, content, email, etc.)
- Excellent written and verbal communication skills
- Highly organized with the ability to manage multiple accounts and timelines
- Self-motivated and comfortable working independently in a remote environment
- A team-first mindset with a focus on client success and collaboration
Job Type: Full-time
Pay: $50,000.00 per year
Benefits:
- 401(k)
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
Work Location: Remote
